{"ok":true,"data":[{"count":345,"refundAmount":158202.09,"reason":"Order & Delivery Issues /"},{"count":216,"refundAmount":5011,"reason":"Product Missing or Less Quantity /"},{"count":150,"refundAmount":14924.1,"reason":"Wrong / Mismatched Order /"},{"count":137,"refundAmount":50668.2,"reason":"Replacement & Returns /"},{"count":38,"refundAmount":1311,"reason":"Product Quality Issues /"},{"count":21,"refundAmount":5031.43,"reason":"Others / non serviceable zone please initiate refund"},{"count":16,"refundAmount":5216,"reason":"Others /"},{"count":14,"refundAmount":0,"reason":"Product Missing or Less Quantity"},{"count":13,"refundAmount":7148,"reason":"Payment Issues /"},{"count":10,"refundAmount":3030,"reason":"Others / this order in in under non service zone , and booker cancelled this order on stocketship , please refund back to same, we have informed to customer same."},{"count":10,"refundAmount":6522,"reason":"Others / We requested the customer to provide an alternative pincode, but they do not have another pincode available. Therefore, we will proceed with refunding this order."},{"count":9,"refundAmount":2968.5,"reason":"Order & Delivery Issues / NSZ"},{"count":5,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , cx want replacement of this order"},{"count":5,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want replacemen"},{"count":4,"refundAmount":474,"reason":"Others / this order  is under non service zone , and booker cancelled this order on stocketship , please refund back to same, we have informed to customer same."},{"count":4,"refundAmount":1282,"reason":"Others / Non serviceable zone please initiate refund"},{"count":3,"refundAmount":0,"reason":"Order & Delivery Issues"},{"count":3,"refundAmount":2604,"reason":"Technical / System Issues /"},{"count":3,"refundAmount":250,"reason":"Others"},{"count":2,"refundAmount":180,"reason":"Order & Delivery Issues / NSZ Pin Code"},{"count":2,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got rto no call from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":2,"refundAmount":298,"reason":"Others / Non servisable zone please initiate refund"},{"count":2,"refundAmount":0,"reason":"Replacement & Returns"},{"count":2,"refundAmount":0,"reason":"Others / Due to late dispatch order has been cancelled"},{"count":2,"refundAmount":0,"reason":"Order & Delivery Issues / order has been cancelled due to high charge \n\nACCOUNT DETAILS - \n\nACCOUNT NAME—VJA AGRO BIOCARE PRIVATE LIMITED \nBANK NAME - Axis Bank, Branch - Koh E \nFiza Account number - 925020019237510\nIFSC Code - UTIB0000569"},{"count":2,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":2,"refundAmount":0,"reason":"Wrong / Mismatched Order / Both orders (ORD/K0-40/39791 and ORD/K0-40/39790) belong to the same customer (placed for his brother also) and were delivered at the same time. The total order value is ₹2,76,700, consisting of 28 boxes.\nThe customer has recorded an opening video of all boxes, as he has previously received incorrect products multiple times.  the customer did not order Pseudomonas and Calsol in this order as well previous orders also. and 10L Dr. Zole and 5L Soil Prime is missing,\n\nPseudomonas (visible at 1:11 min in video)\nCalsol (visible at 1:52 min in video)\nThe customer is very upset with our service and has requested resolution within one week, as he urgently needs the products for field application otherwise customer will stop purchasing with us.\nhe is one of the good customer of mine to maintain the customer please provide approval for sending missing item. \ncustomer don't want to keep the material with him he told take back the wrong material.\nArrange pickup of the wrongly delivered materials (Pseudomonas & Calsol)and provide approval for \nDispatch the missing items (Dr. Zole & Soil Prime) at the earliest"},{"count":2,"refundAmount":0,"reason":"Payment Issues / No"},{"count":2,"refundAmount":0,"reason":"Replacement & Returns / cx not getting any call from delivery boy , order got rto , cx want replacement"},{"count":2,"refundAmount":1706,"reason":"Others / non service zone pincode , cx want refund"},{"count":2,"refundAmount":3640,"reason":"Order & Delivery Issues / delivery not servicable"},{"count":2,"refundAmount":0,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got RTO , cx want replacement of this order"},{"count":2,"refundAmount":0,"reason":"Product Missing or Less Quantity / product missing"},{"count":2,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":2,"refundAmount":1552,"reason":"Others / Non service zone pincode , order cancelled on stockship"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer has order 31 bottle of doctor 505 but he get 21 bottle only and 10 bottle of seaweed in 1 ltr whose order customer has not done , now customer was very angry as from 3 month this issue is happening with him last order kmite was damage and we have placed this replacment order on 20 november it delivered to him after 20 days in very bad condition corrier boy also not taking prepaid due to bad experince now he dont want replcement he only want refund of 10 ltr and said to pick up seaweed and make it return"},{"count":1,"refundAmount":0,"reason":"Others / Eight boxes of Chakraveer have completely leaked. Kindly check this and send new material."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer has placed orders twice but did not receive the products properly. The first time, some products were missing, and this time the products were damaged.\n\nNow the customer requires urgent spraying, so he is planning to purchase the products from a local shop. He wants to place an order for 50 kg of Humic Acid using the amount already paid for the previous order.\n\nKindly give approval to adjust the paid amount and allow us to place this order at the earliest."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / because the pincode is not servicable"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO No call from courier side cx want replacement kindly check and egnor unboxing vedio link ( cx need another products in his prepaid order )"},{"count":1,"refundAmount":36,"reason":"Others / kindally refund this payment due NSZ"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Customer has received 3 damaged pieces of Dimitran and is requesting a replacement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-181/37255 is order id me boron 10kg boron ka order tha but 5kg ka order gya hai.please ignore the image and vedio."},{"count":1,"refundAmount":354,"reason":"Order & Delivery Issues / The customer has not received any call for delivery , order got RTO , cx belongs to NSZ"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Delivery boy is not making door step delivery and mentioned lost.but customer want the product so kindly approve for prepaid adjustment"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / npk 00 00 50 packet damaged"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer placed the order on 23rd February, but it has not been delivered yet. The customer waited because they had an urgent requirement for the product, but now the order has been RTO  due to some reasons from delivery side so adjust his pre..."},{"count":1,"refundAmount":0,"reason":"Others / no call received from delhivery boy order got RTO"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer recieved opened box at the time of delivery and he cheked ozil 250 ml x 1 Missing customer want replacement kindly check and resolve"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / missing product delivery boy also said there is damange to the box so we have wrapped it with our delivery tape we have sent 50 L,,, 1 L packing 1 L is missing.check it and clear it asap."},{"count":1,"refundAmount":729,"reason":"Replacement & Returns / cx not getting any call from delivery bot , order got rto , CX want refund"},{"count":1,"refundAmount":0,"reason":"Others /  rto"},{"count":1,"refundAmount":470,"reason":"Others / KSK-70377 please check , cx want Refund,  this order is cancel by our side"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer said he didn't get any call or message from delivery side prepaid order got RTO Customer said he need replacement of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx not receive plantivo 100 x 1 QTY , cx want replacement"},{"count":1,"refundAmount":4027,"reason":"Order & Delivery Issues / Customer order bymistake double orders he want refund"},{"count":1,"refundAmount":0,"reason":"order was marked RTO from the delivery side without even calling the customer. No call attempt was made. The customer now wants a replacement for the same order. Also, ODA is being shown for this order. I will add humic acid to the order before dispatch so that ODA charges do not apply."},{"count":1,"refundAmount":0,"reason":"Others / customer wants refund   wrong url"},{"count":1,"refundAmount":307,"reason":"Order & Delivery Issues / AFTER CONFIRMATION 7 DAYS DELAY IN BOOKING AND 10 DAYS DELAY IN DISPATCH"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Customer has received 25 bags in damaged condition. Kindly arrange replacement at the earliest. Request you to prioritize this issue and confirm the replacement timeline."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The order was returned due to an incorrect pincode, but according to the customer the pincode is correct. How did it get RTO then?"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer has received one bag fully damaged and requires a replacement. The customer is a dealer, so kindly arrange and provide the replacement at the earliest."},{"count":1,"refundAmount":0,"reason":"Due to dealy in delivery so order was rto"},{"count":1,"refundAmount":0,"reason":"Others / it was customised label , but went as our label"},{"count":1,"refundAmount":500,"reason":"Order & Delivery Issues / Sir, the customer’s order was marked as RTO by the delivery boy without any prior information. The customer did not receive any call or delivery message. I also shared the HUB address with the customer, but when the customer reached there, they were denied the order and told it was not available.\n\nI personally tried contacting the delivery boy as well, but he clearly refused to assist. Now the customer is asking for a refund because if we place the order again, the same issue may occur. The Velocity service is not performing well. Please check and resolve this issue."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / order npk 00 52 34 kiya tha sales app me bhi 00 52 34 hi dikh rha tha lekin crm me order me 00 00 23 dikh rha tha to mene turnt shradha mam ko ye jankari di thi or unhone dispatch team se baat bhi ki thi to aage se answer aaya tha ki chinta ki koii bat nhi h dikh chahe kucch bhi rha ho lekin jayega npk 00 52 34 hi lekin farmer ko to 00 00 23 gya use 00 52 34 hi chahiye"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order got RTO , no call from the courier side cx want replaceent kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / CX placed a order of Katyayani Katappa - Cartap hydrochloride 4% GR 5kg x 40 He received 1 packet damaged video has been uploaded."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer says that they received one packet less of zinc. The total quantity was supposed to be 75 kg, but as per the POD, only 71.3 kg of material was delivered Please check and resolve this issue"},{"count":1,"refundAmount":98,"reason":"Order & Delivery Issues / shipment is damaged that's why it got RTO , Now customer want refund please initiate the refund"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / A customer ordered Katyayani Emamectin Benzoate 1.9% EC – Ema 19 (250ML x 40) but received old packing with mixed MFG dates (Feb, Sep, Oct 2025). The customer is not willing to keep it and has requested fresh material. Kindly arrange a replacement."},{"count":1,"refundAmount":1968,"reason":"Order & Delivery Issues / Delivery service was not available, so the order had to be canceled, and the customer is requesting a refund.\nName: Masood ahmad dar \nAccount number: 0723041000000841\nIFSC CODE: JAKA0PANZAN"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning because no call from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / The product is being returned due to a packaging issue. The customer is very upset because the catalogue and website show printed pouches, but the customer received a silver pouch instead."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Mam,\n\nThe customer has reported a material shortage in this order for Cartazen (Cartap Hydrochloride 50% + Buprofezin 10% WP, 1 kg packing) – 20 kg is missing.\n\nThe customer received a total of 8 boxes. I have already shared the opening video of all 8 boxes:\n\n5 boxes of Hexa\n\n3 boxes of Cartazen (500 gm)\n\nIssue details:\n\nIn one box, 25 pcs (500 gm) were received correctly\n\nIn another box, only 13 pcs were received\n\nIn a small box, only 2 pcs (500 gm) were received\n\nAdditionally, there is a major concern regarding weight discrepancy:\n\nTotal product weight should be 90 kg\n\nBut the invoice shows only 81 kg\n\nThis clearly indicates that less material has been dispatched from our side.\n\nKindly check this issue on priority and resolve it at the earliest, as the customer is continuously following up.\nhttps://drive.google.com/drive/folders/1gKeWbdxUkzY8tsgHkwFfd8lQSes3RL9w?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / 1 chakraveer  150 ml damage receive , cx want replacement"},{"count":1,"refundAmount":110,"reason":"Order & Delivery Issues / Delivery was not possible because the area is non-serviceable."},{"count":1,"refundAmount":0,"reason":"Others / I have placed the amount wrong.I have placed Cypermethrin 25% EC 100ml x 1 quantity 500.00 pcs I  67.50 per pcs Total = 33,750.00\n\nIt should be  K-7362  : Cypermethrin 25% EC 100ml x 1, Qty*-500, Rate@-32 = 16000.00| \n\nSo the amount 17750.00 should be minus"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 10 kg of humic acid is missing"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / “The product got damaged on the way, so the customer said to send a replacement.”"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / 20 kg humic missing"},{"count":1,"refundAmount":0,"reason":"Others / Shipment became RTO due to shiprocket Courier"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning , customer call not contactable   , cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / customer received damage  products"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Costumer didn't receive any call or mesaage from courier side , Now product is marked RTO without any update"},{"count":1,"refundAmount":0,"reason":"Others / Dear Sir/Madam,\n\nMy order has been cancelled due to a price issue. I kindly request you to process the refund for the same.\n\nI have already attached Client  bank details for the refund. Please let me know if any further information is required from my side.\n\nThank you for your support.\n\nBank Detail:-\n Jio Payments Bank account details.\n\nName: Suresh Kumar\nAccount Number: 002821712941697\nIFSC code: JIOP0000001"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer has not received any call for delivery , order got RTO , cx want replacement of this order"},{"count":1,"refundAmount":200,"reason":"Others / By mistake placed Full Cod"},{"count":1,"refundAmount":1390,"reason":"Order & Delivery Issues / The customer initially placed an order, but due to a technical issue, the order failed while the amount was deducted. Later, he placed another order. Now, the customer wants to cancel one order and need  a refund, as he currently does not have any"},{"count":1,"refundAmount":0,"reason":"Others / as it's been delayed for too long.. cx don't need the product no more...cancel and initiate the refund asap...[NOTE : kindly ignore the attached video.]"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / dissolve  issue"},{"count":1,"refundAmount":0,"reason":"Others / paid order RTO \" customer finght in consumer court --\"\"Name of The Company - Katyani Krishi direct Product- Pesticide Order No - KSK-78970 Date of Purchase - 14-9-2025 Amount paid- 1290 Reg Mobile no- 9128365300 Email- support@katyayanikrishidirect.c"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The delivery boy did not deliver the order to the customer’s address. He kept the shipment on hold for 4–5 days and then marked it as RTO the customer places an order every month and usually receives the deliveries without any issue, but this time the order was not delivered. The customer now wants a replacement order."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order ORD/K0-117/37087 was not delivered. The delivery boy did not arrive and no phone call was received from the delivery side."},{"count":1,"refundAmount":580,"reason":"Others / non serviceable zone please initiate  refund"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / order retrun ho raha delivery boy 50 km distace per dur the door step se"},{"count":1,"refundAmount":80,"reason":"Others / this oder is in under high charg  custumer full prepaide karne to rady nhi hai ap paise refund kar do"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Farmer ko azozol nhi mila"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / https://drive.google.com/drive/folders/1U4PrthdgZzpiLhz0orv1IJdSHJY_Z-at?usp=drive_link"},{"count":1,"refundAmount":90000,"reason":"Order & Delivery Issues / we were un able to deliver the material due to un availability of material"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / rto courier  issuse"},{"count":1,"refundAmount":68,"reason":"Others / Non service Pincode order \n\nPlease Refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I have placed the order in 100 ml packing doc 505 , but customer has received 250 ml packing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning no call from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":407,"reason":"Replacement & Returns / delivery boy say this is non serviceable zone , that's reson order got rto , cx want refund only"},{"count":1,"refundAmount":45,"reason":"Order & Delivery Issues / cx not getting call from delivery side so he want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / in this order bloom booster 250ml * 2 where missing or not included . kindly approve the missing meterial assap cx has urgency"},{"count":1,"refundAmount":840,"reason":"Order & Delivery Issues / Due to the delay, this order could not be delivered to the customer on time. It has been almost 10 days now. Kindly initiate the refund to the same account as soon as possible."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CUSTOMER NOT ACCEPTED THE SHIPMENT AS IT WAS DELAYED"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I placed an order for Plantivo – 12 pcs (250 gm packaging). However, after opening the shipment, the Plantivo product is missing from the package."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Azozole is missing\nhttps://drive.google.com/drive/folders/1coeFZYBX8E0uLv4O1RtvtjbVFqZ7QjU9?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy ka call nhi gya tha, and cx ko order ki requirent hai and unko order replacement chahiye. and recording multipal time sand kiya hu."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / I placed an order including Spino 45, Chakraveer, and Joker, but the customer received completely mismatched products. The customer is requesting a return and replacement at the earliest.\n\nKindly look into this matter urgently and assist with the correction."},{"count":1,"refundAmount":0,"reason":"Others /  customer received the material in very poor condition. The box was packed carelessly, almost like waste, and some bottles were missing their caps"},{"count":1,"refundAmount":780,"reason":"Order & Delivery Issues / Delay in delivery now he want refund only please request to initiate refund"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / delivery boy didint call the customer ,product got rto"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / PRODUCT MISSING"},{"count":1,"refundAmount":320,"reason":"Others / pincode non service zone , cx want refund \n\nhttps://katyayaniorganics.slack.com/files/U08532EPPAS/F0AQT1G89AS/image.png"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / due to  late dispatch cx didnt want order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order returning no call from the coureir side cx want replacement please check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity /  CX ordered seaweed extract 1x4 (4 ltrs) but the order received by cx only 1 ltr and 2 pkts of Superstin Fungicide were opened. cx want replacement of missing product"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / wrong product received"},{"count":1,"refundAmount":0,"reason":"Others / The customer has ordered Azozole 250 ml; however, the selling price mentioned on the labels is incorrect. Kindly approve 37 labels so that we can send the corrected labels to the customer."},{"count":1,"refundAmount":0,"reason":"Others / NPK 20 20 20 25kg bag received as shown in the provided images kindly check this and replace"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / missing qty"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / I have already filled the return and replacement form for this case and received approval from Manager Sir and Vardhman Sir.\nAs per the new policy, return and replacement cases should be updated in the new CRM.\nKindly review this case. The customer was requesting a refund of ₹18,400 for this order, but I convinced him to place a new order.\nCurrently, the customer is ready to proceed with a new order along with the replacement amount.\nPlease make it approval asap."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / the cust... need product but delivery boy not delivered his product ...and the order is RTO...."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Wrong product received 3rd time  don't know how anyone can send wrong product  3rd time"},{"count":1,"refundAmount":353,"reason":"Others / Non serviceable Zone Please initiate refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I  placed an order on 14/01/2026 , order value 29597 but there is one product was missing in order when Cx received the order today  which is Thiophanate methyl 70% qty 8 @250gm packaging (SKU K-533)  Now Cx wants that product. kindly resolve the issue."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx bought 1 kg x 50 kg humic acid , he recieved only 49 kg one kg missing cx want replacement kindly aprove"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer did not receive any call or message from the delivery side, and the order has been marked as RTO. The customer still wants the product now."},{"count":1,"refundAmount":870,"reason":"Others / Cx bookes zinc sulphate 33 % 5 kg x 6 , but he recieved only 5 kg x 4 , 5 kg missing kindly check . i have selected other option bacuase i am not able to selected product missing option , cx want refund"},{"count":1,"refundAmount":0,"reason":"Others / The customer is unable to sell the material. He received it in a silver pouch instead of a printed pouch, and he is quite upset about it."},{"count":1,"refundAmount":149,"reason":"Order & Delivery Issues / Dispatch team did not deliver on time; therefore, the customer is requesting a full refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / chaveer ke 12 bottel gaie the jisme se ak 1 bottel damag gaie hai"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The delivery agent returned the order  without informing the customer. The customer had already waited 4–5 days expecting the order to be delivered, but it never arrived. After that, the customer was even ready to collect the order from the hub, but the hub address was not shared and the order was marked as RTO"},{"count":1,"refundAmount":413,"reason":"Order & Delivery Issues / Customer order by Mistake Multiple time He want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / IN 25 KG , CUSTOMER RECIVED ONLY 19.1 KG \n6 KG IS MISSING ,  PLEASE CHECK"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx ordered neem oil 400ml packing, quantity 10 , but got only 1 piece of bottle , 9 bottle is missing less quantiy. he want replacement"},{"count":1,"refundAmount":0,"reason":"Others / PINCORD IS NON - SERVICEABLE"},{"count":1,"refundAmount":320,"reason":"Order & Delivery Issues / CX not getting door step delivery , order got  RTO , cx want refund"},{"count":1,"refundAmount":587,"reason":"Others / WB  banned PIN code, so please initiate the refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total 10 boxes received to the customer in that seudomonas 10 litre totally missing every box videos has attached so kindly check and update ASAP"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / quantity 50 kg humic acid \n10 kg humic acid missing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / I placed the order on 15th December, but it reached the customer on 31st December.total 15 days done.Now the customer is refusing to accept the material, stating that the season is already over. Please confirm the freight charges for this order.   (At the time of delivery, the customer did not have an unboxing video. Since the video is mandatory, I uploaded a another video. Please ignore it)"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx has recieved wrong material , cx has ordered 25L soil prime , in this 15L only he recieved soil prime,10L he recieved attack cs, in his previous order also he didn't order attack cs, please check the attches and i am mentioning cx prevoius order ids also for refrence, cx didn't placed attack cs order , he don't use this product in his field kindly return the 10L of attack cs, it's almost ending time of application of soil prime so without any delay please provide approval for providing 10L soil prime asap.\nORD/K0-40/25693\nORD/K0-40/26593\nORD/K0-40/28040\nORD/K0-40/28950-S1\nORD/K0-40/28950-S2\nORD/K0-40/30467\nORD/K0-40/33313"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 50 kg of humic acid was ordered, only 40 kg was received by the customer, 10 kg is missing\nhttps://drive.google.com/drive/folders/1qIlNKuSAKdDauIyxWnSEcOgKrjRfJsLj"},{"count":1,"refundAmount":0,"reason":"Others / damage bottled  1 bottle completely leaked"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / samartha packing is not properly taped, out of 10 packets 2 boxes got leaked, customer need the products for spraying his field, as we can see in that videos some of the quantity material still is there in the cover, kindly provide approval for the loss."},{"count":1,"refundAmount":5558,"reason":"Order & Delivery Issues / It is prepaid order showing booking cancelled cx placed the prepaid order on 19 th march , now cx want refund of this order due to late dispatch kindly check and resolve asap and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / ustomer ordered NPK 12:61:00 – 40 kg, but received only 40 packets of 470 g (18,800 g total). The packets have a 2024 manufacturing date, are dusty, appear old, and the material is moist and damaged. The customer is requesting a replacement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Please check this: at the time of delivery, the box was damaged and one product was missing, so the customer refused the order and it was marked as RTO\nORD/K0-145/38393\nTICKET ID : KO-15876"},{"count":1,"refundAmount":0,"reason":"Payment Issues / plz ignore these videos .. The customer’s order amount was ₹7,800. They had made a payment of ₹1,000, but only ₹500 has been adjusted, and the remaining ₹500 is still pending. The customer has requested to send the order against that remaining ₹500. I have already issued the invoice. Kindly send it to me as soon as possible."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The order is currently RTO in transit. The delivery executive asked the customer to collect it from a location 10–15 km away, which the customer declined. Hence, the customer is requesting a refund"},{"count":1,"refundAmount":5,"reason":"Payment Issues / Due to sudden rise in delivery charges."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / It is prepaid order, chakraveer 150 ml x 4 piece missing cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this order, the customer ordered FENGO 10 | Pyriproxyfen 10% + Bifenthrin 10% EC (250 ML x 40). However, after opening the box, the customer found that 1 bottle was missing and 6 pieces were damaged. The customer has requested to return the order"},{"count":1,"refundAmount":0,"reason":"Others / we put spino 2.5 sku by mistake"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer placed azodharma 1 lit in 250ml packaging and also triple attack 2 kg , but he received only triple attack, azodharma 1 lit missing in this order, customer need replacement of this product"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / chakraveer ke total 8 pc jana tha 5 hi pc gye huye hai pls check"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer said he didn't get any call or message from delivery side, partial paid order marked as RTO , customer need replacement"},{"count":1,"refundAmount":0,"reason":"Others / https://drive.google.com/file/d/10hRZOf_Z5GK2wuvwc5Sa7AJ-gT7V7ggj/view?usp=sharing, https://drive.google.com/file/d/11Kn1JwlE_WThhyEnpDA0WXShFiThG-6q/view?usp=sharing, https://drive.google.com/file/d/14gTGzopJO-BKOLQQIePyW6p44zTnFZPZ/view?usp=sharing, https://drive.google.com/file/d/18PuohS4ihzHDxsJxdYDP0C2K-GTF9unb/view?usp=sharing, https://drive.google.com/file/d/199XDrYdpUupSVRyLMOP5VLY7IiX8FdML/view?usp=sharing, https://drive.google.com/file/d/1CQdpi_NZmF_551L1SHhT0HcMVrHSxnre/view?usp=sharing, https://drive.google.com/file/d/1DwFthEvpJ8nychKR5UwOrMaS0sTRhQIS/view?usp=sharing, https://drive.google.com/file/d/1HPEAJbYMEVFuge8ZjEASmmTVwVoiRehO/view?usp=sharing, https://drive.google.com/file/d/1lJTcAW0q10xJYNFa9JFUGc8PFFKZz6OR/view?usp=sharing, https://drive.google.com/file/d/1nJ3SWFIi-FEyTHlBd2Hii98Te_8NGhEA/view?usp=sharing, https://drive.google.com/file/d/1oAKz3DyYBtj3xiAaUFS8PZ2VSxkEv5Sa/view?usp=sharing, https://drive.google.com/file/d/1uNkcWBFiImkA8CP5usVP0Tz97KM2444R/view?usp=sharing, https://drive.google.com/file/d/1vFwbHzyZgneXOijGCxQbPCPZcxplbYdj/view?usp=sharing, https://drive.google.com/file/d/1zcfkIuAkJeXAS4yxK9N-w9qmayL9FHKp/view?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order 800x10 qty but he receive only 1 qty , cx want remining qty replacement   , but cx  receive other invoice"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer has not recieved any call from delivery side ,,bt add false remarks  has been  updated , and  now  products have been  returned ... * plz ignore  the  video"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / catalyser was received with leakage in the 100 ml pack."},{"count":1,"refundAmount":470,"reason":"Order & Delivery Issues / cx has not received any call for delivery , order got RTO , CX want refund of this order"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Chloda 3 liter missing and 10 Liter akramak missing , cx recieved K-cyper 10 liter intead of 10 liter akramak , and 3 liter extra azozole recieved instead of chloda 3 ltr cx want replacement kindly aprove"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / in this order 2kg of mix micronutrient is missing,  costumer is very upsate please Resolve this issue (ignore the images)"},{"count":1,"refundAmount":233,"reason":"Others / non service zone , cx want refund\nA/c-7741000100156081\nIfsc-PUNB0774100\nName-kishor singh"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx ordered bph super plus 134gm packing quantity 50 , but got only 48., 2 bottle is missing less quantity. cx want replacement"},{"count":1,"refundAmount":200,"reason":"Order & Delivery Issues / Order & Delivery Issues / Order was placed on 2nd Feb (EDD: 8th Feb) but has not yet been delivered. A delivery issue ticket was raised and multiple escalations were done, but the customer did not receive any calls from the delivery team and the status was repeatedly marked as customer not available. As the products are no longer required, Meanwhile, another order placed by the same customer on 4th Feb was delivered successfully without any delivery issues. Consider this issue, Kindly approve the refund [ Refund amount is prepaid amount = Rs.200/- ] or replacement."},{"count":1,"refundAmount":307,"reason":"Order & Delivery Issues / It is prepaid order got RTO due to courier side issue delivery boy called to cx and disconnected than RTO cx want refund only please check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / The farmer had placed an order for products, but the products were not delivered. There was no call received from the delivery side, and the order was marked as RTO. Now, the farmer wants to place the order again. Please approve this issue."},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / delivery boy is denying making doorstep delivery; he's asking the CX to come 15-20 Kms away from his final destination\nEven after I escalated the matter multiple times, the order was eventually marked RTO. Now CX not agree to a replacement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this consignment 5 pieces (1kg each piece) of Emamectin Benzoate 5% and Thiamethoxam 25% was missing."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer was supposed to receive seaweed extract in powder form, but they did not receive it. In this order, they only received a single 500 ml seaweed extract liquid.\n\nPlease confirm whether the customer would like the remaining products to be delivered or a refund to be processed. The cost of the 500 ml seaweed extract liquid is ₹365, so this amount can be deducted and the remaining balance can either be refunded or adjusted in the next order."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order was placed on 25th Feb but has not been delivered. It has been marked as RTO from the courier side. The customer waited a long time, but the order was not delivered. The customer has already paid ₹500 in advance, so kindly provide a replacement for the same amount."},{"count":1,"refundAmount":1397,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got RTO , cx want refund of this product"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx has ordered 200 pieces of doc 505 of 250ml in which 2 bottles are missing... it is mentioned in pod , kindly check and approve an amount so that i can use it as coupon on next order"},{"count":1,"refundAmount":0,"reason":"Others / DUE TO LATE DISTPACH CUSTOMER WANT REFUND"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Chakraveer instead of placing 10 quantity i have placed only 1 quantity but the custromer has paid price of 10 quantity i have attacted the screenshot of the per paid amount"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The shipment is delayed in dispatch and the customer doesnot want the order as its been delayed by 15days"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Curiror side se lost seen ho raha hai, Reatailer ko repalcment chhaiye"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / NSZ zone order please refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 2 kg humic missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Subject: Complaint Regarding Missing Materials in Order\n\nCustomer ordered multiple products but received material shortage and missing items in the delivery.\n\nThe following materials are missing:\n\nNPK 19:19:19 – 20 kg missing\n\nSeaweed Extract – 20 liters missing\n\nI will share the complete opening/unboxing video as proof. Kindly check and resolve this issue as soon as possible. The customer has an urgent requirement, so please arrange delivery of the missing materials at the earliest.\n\nAlso, in the previous order, the customer faced a similar material shortage issue. Kindly investigate this matter carefully and ensure the missing materials are delivered immediately.\n\nhttps://drive.google.com/drive/folders/1VWRZ_0nnBUYSKi-fylx2yB6azeuQfttS?usp=sharing"},{"count":1,"refundAmount":50,"reason":"Order & Delivery Issues / Delay in delivery that's why customer want to refund only \nAccount number - 034710288889\nIFSC- IPOS0000001"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO No call from courier side  cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Cx placed a order of finish it 500 ml * 40 pcs but he receive 100 mp packing i have tried to convience him but he is not ready to keep please book return pickup"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / humic acid 5kg missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked Garuda 1 ltr x 1 (KSK-148747 ) in this order Garuda missing 1 ltr 1 , cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / As per the invoice, a total of 27 boxes were supposed to be delivered to the customer, but the customer received only 26 boxes.\nOne box is missing from the courier side, which contains Azozle 250 ml packaging – total 10 liters (40 pieces)."},{"count":1,"refundAmount":31,"reason":"Others / Non searvisable zone please initiate refund"},{"count":1,"refundAmount":0,"reason":"Others / Order not dispatched, CX doesn’t want parcel now. Pls process refund."},{"count":1,"refundAmount":3900,"reason":"Wrong / Mismatched Order / Product Missing or Less Quantity / customer has order 31 bottle of doctor 505 but he get 21 bottle only and 10 bottle of seaweed in 1 ltr whose order customer has not done , now customer was very angry as from 3 month this issue is happening with him last order kmite was damage and we have placed this replacment order on 20 november it delivered to him after 20 days in very bad condition corrier boy also not taking prepaid due to bad experince now he dont want replcement he only want refund of 10 ltr seaweed has been returned to our factory we have tried very much but customer dont want replcement or other product he want only refund"},{"count":1,"refundAmount":0,"reason":"Others / PLANTIVO 1 KG JANA 500 GRAM GYA HAI ORDER ME PLS APROVE"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It  is prepaid order got RTO , No call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer k pass ek bar call gya uska bad nhi gya h ticket bhi raise ki hu but product rto hogya h customer ko product ki need ha"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / INSTEAD OF 5 KG HUMUIC WE SENT 1 KG HUMIC ACID"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is waiting for this order from last 15 days ... but Delivery boy is not making door step delivery to the customer 20 km away to collect their order...  then order is marked rto TICKET ID : KO-17461"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX not got any call from delivery boy... and order is rto...it has been show ofd since 4 days"},{"count":1,"refundAmount":0,"reason":"Others / this order confirmed on 15 nov but not dispatch yet  cusromer want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / missing and damage"},{"count":1,"refundAmount":526,"reason":"Order & Delivery Issues / cx did not get any call or message for delievry side please check and procees refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order Katyayani Catalyser Silicon Super Spreader (1+1 Free)\n of 250 ML + 250 ML but he get only 250 ML. want replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer had ordered100 KG Humic, 100KG Bhumi Raja, and 10 liters Chakrawarti. But customer received  only  Humic and bhumiraja  nd  10 liters Chakrawarti are missing. look into this   nd plz send the left products  to the customer"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx not get any call from delivery agent ,product got rto, already raised ticket share recording."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Sir, I placed the order on 9/11/2025, but the customer has still not received it, and now it has also gone to RTO. I had raised a ticket and also messaged on Slack, but the order could not be delivered. Now the customer is asking for a refund."},{"count":1,"refundAmount":228,"reason":"Others / pin code service is not available"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / xyz"},{"count":1,"refundAmount":0,"reason":"Others / Pincode unservisable tha aur cx dusre jagah se order receive krne se mana kr rha tha."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / This was a tender order, and this is the first purchase of the customer.\n\nOut of 34 boxes dispatched, the following issues were observed at the delivery end:\n\n3 boxes are missing\n4 boxes were completely damaged due to leakage\nAll details are clearly mentioned in the POD\n\n1) Pyrethrum Extract -30L\nPacking: 5 L × 6 pcs\nCustomer did not receive this item\n\n2) Deltamethrin 1.25 ULV -30L\nPacking: 5 L × 6 pcs\n Customer did not receive this item\n\n3) Deltamethrin 2.5% SC (DEL-25)\nReceived: 13 boxes (5 L × 2 pcs) × 13 boxes\nActual ordered quantity of Deltamethrin 1.25 ULV was: 5 L × 6 pcs -30L\n 7 boxes were sent extra\nKindly arrange return of the extra 7 boxes\n\n4) Malathion 50% EC -50L\nReceived: 2 boxes (5 L × 2 pcs) × 2 boxes\nActual ordered quantity: 5 L × 10 pcs\n 1 box damaged due to leakage, labels \n6 pcs are missing( 30L)\n\n5) Propoxur 20% EC\nReceived: 13 boxes (5 L × 2 pcs) × 13 boxes\nActual ordered quantity: 5 L × 30 bottles - 150L\n Out of 30 pcs: 26 pcs received  \n4 pcs damaged due to leakage\n4 pcs missing\nPlease resend 8 pcs of 5 L (40L)\n\nHumic Acid\n Customer received 3 boxes, cx didn't place order for this product\n\nTotal number of boxes received: 31\n\nKindly return the humic acid 3 boxes and deltamethrin 2.5sc 7 boxes which are went extra and please provide approval of sending missing and damaged products of \nPyrethrum Extract  30L, Deltamethrin 1.25 ULV  30L, Malathion 30L + labels for 2 packing , propoxur  40L, \nas it is tender order customer  wants the missing items on urgent basis, cx told he need full material before 3rd of January, they want to send to army. unable to add more videos on ticket.\nPlease cross check every boxes before dispatch please , as a new customer he is very disappointed on our service \nKindly take necessary action on priority and confirm the next steps."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to the customer’s mistake at the time of delivery, the order was not received. Now the customer is requesting a replacement"},{"count":1,"refundAmount":2765,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got RTO , cx want refund of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / one bottle of soil prime got leaked and one cartoon box fully became wet, cx need the material, please go through the videos and provide approval for replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer has not received Ashwamedh | Diafenthiuron 50% WP (Qty: 28 pieces). This is the third time that products are missing—similar issues occurred in his last two orders as well.\nThe customer is very dissatisfied and is requesting immediate dispatch of the missing items on priority"},{"count":1,"refundAmount":1700,"reason":"Order & Delivery Issues / THIS WAS PLACED ON 26 FEB BUT DUE TO DELAY THIS ORDER WAS  NOT DISPATCHED  SINCE 15 DAYS THATS WHAY CX NEED TO CANCEL THE ORDER ND REFUND OF HIS 1700"},{"count":1,"refundAmount":1368.07,"reason":"Product Missing or Less Quantity / cx order humic acid but he not receive humic , cx want replacement"},{"count":1,"refundAmount":0,"reason":"Payment Issues / The customer had given us an advance payment of 2,000, which went into processing. After 5 days we received that payment but by the time we tried to update it as COD the customer’s order had already been delivered Additionally the customer paid 36,014 to the delivery boy at the time of delivery Therefore, please adjust the 2,000 advance amount in the next order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Product is getting RTO without OFD , courier team unable to deliver the order \nand the exact AWB no. SRSC7147814520 Alphabates are not mentioned on batch no. section"},{"count":1,"refundAmount":0,"reason":"Others / PIN CODE MATCH NHI HUA"},{"count":1,"refundAmount":0,"reason":"Others / MRP-related issue: The customer ordered a 250 ml pack, but the price label on the bottle mentions \n50 ml. The customer is requesting corrected labels or price stickers. Kindly look into this matter and resolve it at the earliest."},{"count":1,"refundAmount":0,"reason":"Others / Cx mind change , \nPayment Id: pay_RvmP2IEkJun53l"},{"count":1,"refundAmount":150,"reason":"Order & Delivery Issues / Delivery service is not available, and there is no service in the nearby areas either, so the customer is requesting a refund.\nAccount Number: 61286290073\nIFSC Code: SBIN0031704\nFirst Name: LAKHA"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / farmer ko call bhi nhi gya or order 2 bar rto ho  gya farmer ko unke 100 ru  chahiye wapis"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 3 kg ka order tha or received 2400gm hua hai\n400gm ELPI short"},{"count":1,"refundAmount":0,"reason":"Others / Customer’s order was RTO. They now want a refund. It was an ODA order, so F.  charges cannot be claimed. Please approve the refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / No call from delivery person customer is having required this product.\nhttps://drive.google.com/file/d/1UrWmhvF90b4zby8j77wD-XQqgI5X_7IB/view?usp=sharing"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Delivery service is not available, even within a 50 km radius. We have checked nearby \npincodes as well, but it’s still not serviceable. Please process the customer’s refund\nACC - 9657002100001223\nIFSC CODE - PUNB0965700\nNAME - Ghamndiram"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / damaged packet received"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer reported missing item in order.\nOrdered: KMYCIN, EMA 5 (100 gm), NPK 19-19-19 (1 kg), Trichoderma viride, HEXA 5 Plus.\nIssue: NPK 19-19-19 (1 kg box) Customer did not receive the NPK 19-19-19 (1 kg box)."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer has received all the boxes, but the Cartazen product is missing."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx was inactive cx and ordered in aluminium bottle as customised and went in normal bottle shared product image before dispatch still went the wrong materal cx is shouting and asking for refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Ma’am, I made a mistake while entering the SKU The customer was supposed to receive 3 bags of 0:52:34 (25 kg) but instead 3 bags of 1 kg were sent Kindly approve the replacement and allow me to send 3 bags of 0:52:34 (25 kg) to the customer"},{"count":1,"refundAmount":0,"reason":"Others / The customer reported that approximately 4 packets were found torn in the video, and the entire material was damaged, which was inside 3 bags. Additionally, the customer has already used one bag in their field, claiming that 3 packets inside it were"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / This is a bulk order valued at approximately 1 lakh. The customer received three damaged units of Mix Micronutrient and is requesting three damaged units as a replacement. I am unable to convince him to accept a replacement for only one unit, as he has also reported damaged items in Samartha and Acephate.\""},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / cx did not get any call or message Partial Payment order got RTO cx want refund"},{"count":1,"refundAmount":500,"reason":"Order & Delivery Issues / customer from westbengal  , and the pincode is block..their 's no delivery  service   , so cx wants  refund \n ignore the video"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to some family related personal issue customer was unable to receive the product please reduce the freight and the rest of the amount approve for replacment"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Cx not get any call from delivery agent. no contact from delivery side"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx didn't recieved 2 boxes of products, he recieved only one box that contain apocalypse 5pcs, 6pcs of emamectin is missing , as i have discussed with delivery boy there was only one shipment not two, but in invoice it's clearly mentioned that all products are in two boxes, kindly check on this and arrange missing products to cx, cx need to spray,"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / sent wrong product [insted of 1 liter bloom booster we sent 100 ml and insted of 1 liter soilprime we sent 1 liter calsol"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / DELIVERY BOY NOT GETTING CALL FOR CX PRODUCTS GET RTO CX WANT REPLACEMENT"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx placed Manganese Sulphate 1kg x 5 and Finish it 500 ml x 1 but cx got only 4 packet of manganese sulphate , finish it 500 ml x 1 and manganese sulphate  1kg is missing , cx want replacement of missing quantity"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Product Damaged\n10 bottles of demat"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order is too delay from our side and cx is not getting any call for delivery , order got RTO, cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer does not have a proper unboxing video; however, she claims that 2 bottles of Calsol are missing from the order and is requesting a replacement. Call recording has been attached for reference. Take action from your ends as per cx satisfaction"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx order imida 30.5 but recieve order peoducts cx want replacement"},{"count":1,"refundAmount":3387,"reason":"Payment Issues / bannes pincode order please refund"},{"count":1,"refundAmount":0,"reason":"Others / The delivery arera of customer was ofd customer didnt even recieved any calls of delivery boy  the order got RTO"},{"count":1,"refundAmount":1500,"reason":"Order & Delivery Issues / Currently we not give material to punjab cx - so refund their ammount 150"},{"count":1,"refundAmount":0,"reason":"Others / Product recieve damage packect"},{"count":1,"refundAmount":0,"reason":"Others / product recieveed less quantity .... in 12.5 kg humic bag ...there was only 11 kg receieved ... and bag will also damaged .."},{"count":1,"refundAmount":1100,"reason":"Others / requested the customer to provide an alternative pin code, but they do not have another pin code available. Therefore, we will proceed with refunding this order."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing Tripe attack qty - 5 in the box, kindly check & update on this asap. \nKindly ignore product video."},{"count":1,"refundAmount":0,"reason":"Others / 4 piece  were received in leaking and damaged condition.\nThe customer has managed to adjust and use 1 piece, but the remaining 3 pieces are completely damaged and unusable.\nTherefore, request you to kindly consider this case and process the refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , no call from delivery side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":584,"reason":"Order & Delivery Issues / the freight charge is very high therefore it is unable to approve from ba team,\nthe only option is refund\ni checked all  couriers but some has no service and rest has high freight charge\n\n\n\n\nhttps://katyayaniorganics.slack.com/archives/C06QED5MK7Z/p1"},{"count":1,"refundAmount":0,"reason":"Others / 2 bottles of coraZen ,chakraveer are empty and other two are loose,"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order has been marked RTO but the customer has not got any call from the delivery person .Now the customer is continously calling for this order as this was placed on 1st april its been 13 days already  please solve this issue as soon as possible. please ignore the attached video."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / late delivery"},{"count":1,"refundAmount":0,"reason":"Others / : The customer ordered antivirus in a 250 ml packing, but the material received is not a full 250 ml.\nThe customer wants to return the product."},{"count":1,"refundAmount":1004,"reason":"Order & Delivery Issues / nsz pincode cx want refund Ac no_. 30659503332\nIFSC_SBIN0006081\nName_swarup kumar singha"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / order got rto and the amount of 1032rs has been approved ..please see slack for reference"},{"count":1,"refundAmount":0,"reason":"Others /  KSR-3031 Customer had placed an order of Rs. 9840 on 22nd November and the order has not been dispatched yet  So he needs a refund of his prepaid amount of Rs. 984 or he wants to cancel the order."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing product"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx received 5 litres of calsol+ instead of 5 litres of soil prime."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / CX NE BPH SUPER  PLUS KA 1KG ME 10 PICS KIYA THA LEKIN USKO BPH SUPER CHLA GYA , CX KO BPH SUPER PLUS HI CHHAIYE"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked anti virus kit , cx recieved only one piece of anti virus in this kit (250 ml x 1 piece missing ) he want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / wrong products recieved, instead of triple attack (attack EC-customized product) recieved, and also instead of spino45 (spino2.5) recieved."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / ek bar call gya h customer k pass uska bad kuch nhi customer ko product chachiya"},{"count":1,"refundAmount":0,"reason":"Others / NPK bags are damaged and also they received the plain bags kindly look into this and resolve"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer ordered Fast – Paclobutrazol 23% SC (1000 ml × 10 liters), but DEL-25 was delivered. Please resolve this quickly as the customer needs it urgently."},{"count":1,"refundAmount":621,"reason":"Payment Issues / The customer placed order, but by mistake, they placed two orders. Please refund the extra order. he will againg order by own"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I have placed an order for Chakraveer (25 pieces), but the customer has not received a single piece of Chakraveer.\nKindly check and resolve this issue at the earliest."},{"count":1,"refundAmount":300,"reason":"Others / WB banned PIN code, so please initiate the refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer booked Bahnnat 250 ml x 1  and anti  virus 250 ml x 1 but both of these botals are received – no material inside kindly check cx want replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order cancelled due to late dispatch , cx urgent need this order . note please ingore the attached video"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Cx was waited so many days, but delivery was didnot attempted, So now cx want refund of his prepaid amount."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer has not received doorstep delivery.Order got RTO,  CX want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Others / Label is damaged in all 5 litres cans. Total 10 cans was there in this shipment. Cx is a dealer so he cant sell it without a proper label. So kindly give approval to send him a proper label with the same batch number, manufacturing and expiry date."},{"count":1,"refundAmount":0,"reason":"Others / -This order was placed on 30th August and it has still not been delivered. It has already been 1 month. The order is for Vidisha itself and is fully paid.customer"},{"count":1,"refundAmount":90,"reason":"Others / this order in in under non service zone , and booker cancelled this order on stocketship , please refund back to same, we have informed to customer same"},{"count":1,"refundAmount":3508,"reason":"Order & Delivery Issues / Order return, We Convence to Cx for Replacement , cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / 10 LIT OF DOC 505 IN 1 LIT PACKING ,10 liters of Doc 505 have been leaked."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Farmer Ne order anti Virus order kiya tha lekin farmer ko galt product mila h Sarthi gya h farmer ko anti virus hi chahiye"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order got RTO no call from the courier side  , cx want refund kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Bottles are completely demaged"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / 250 ML bloom booster ki jagaha ,bhannat chala gya 250 ml"},{"count":1,"refundAmount":140,"reason":"Others / ban pin cod par paymeyt mga liya hai and iska shi pin cod 743263 a vala hai   paymet refund karva do Payment ID: Sa5z3gi7c1TYQ6"},{"count":1,"refundAmount":478,"reason":"Replacement & Returns / cx not getting any call from delivery boy , order got rto cx want only refund"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / rto"},{"count":1,"refundAmount":260.12,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want refund. ignore share link poducts opening vedio,"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx asking NO call or message  from courier partner in delivering time"},{"count":1,"refundAmount":580,"reason":"Order & Delivery Issues / 441924 banned pin code order plz refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / DUE LATE DISPATCH CX WANT REFUND AND ORDER WAS IN VERIFIED STAGE SO I ATACHED SOME SAMPLE PHOTO PLS IGNORE"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / I accidentally placed Chakrveer 30 ml instead of 300 ml for 17 packs. The customer paid via live quotation, and the order is already delivered.\nThe customer has 17 packs of 30 ml. Please deduct ₹158 per SKU as per the calculator price and provide replacement for the balance amount."},{"count":1,"refundAmount":1805,"reason":"Order & Delivery Issues / The order was placed on 23rd February and it has still not been dispatched till 10th March (17 days). Due to the delay in dispatch, the customer has cancelled the order.Currently the paddy crop has reached the harvesting stage,"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer ordered humic acid 1 kg packing quantity 2 \nepsom salt 950 grams packing 2 and mite free 250 ml packing 2 , but customer received only epsom salt and mite free he did not received humic acid 2 kg kindly give approval for sending 2 kg humic acid to the customer"},{"count":1,"refundAmount":0,"reason":"Others / Reason for Order Cancellation:\n\nThe order was placed on 2nd January as a full prepaid order, with the key product being COC 500 gm packing 20kg. After 24 hours,  informing that the 500 gm packing was not available, without any prior intimation.\n\nI attempted to convince the customer with alternatives, but the customer completely refused , as he is a retailer and very particular about product packing. The customer was already inactive due to previous shipment leakage and damage issues, and after repeated efforts, he had agreed to place this order.\n\nThe sudden unavailability of packing, without prior notice , led to serious trust concerns from the customer, questioning how payment was collected without confirming packing availability. I had no valid explanation to provide.\n\nHence, the order was cancelled.\nKindly process the refund on priority within 24 hours."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX is not getting any call for delivery , order got RTO , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 5 Quantity of chakraveer has not been delivered"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy not getting call for cx order is rto customer want replace the order"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Spinosad 45% SC this project had been done earlier, another product would have gone. Now the farmer wants only the Spinosad 45% SC  product."},{"count":1,"refundAmount":0,"reason":"Others / The customer reported receiving two damaged humic acid packets with a total damage of 350 to 400 grams."},{"count":1,"refundAmount":0,"reason":"Others / website order got RTO due to courier issue hence disapatched  to claim for freigth charges replacement approved"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx placed Katyayani npk 19 19 19 1 Kg x 5 and Katyayani Humic+FULVIC 800gm x 2 but cx got chakraveer , so cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"he didnot get the joker product in the box"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this order 1 temephos bottle of 5 litre is completely empty m delivery boy himself has informed that it got damaged incourier and informed to our dispatch team too that the parcel is damaged"},{"count":1,"refundAmount":413,"reason":"Order & Delivery Issues / Customer order by mistake he want refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The shipment is marked as RTO in transit, but the customer still requires the product."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Doctor 505 - 5 liters and azozole - 3 liters were there but instead of azozole , Chakraborty 250ml- 2pic were there."},{"count":1,"refundAmount":580,"reason":"Others / Non Service Pincode, Priya Order"},{"count":1,"refundAmount":54,"reason":"Others / Non service zone Pincode , Order cancelled on Stockship"},{"count":1,"refundAmount":0,"reason":"Others / damage 7 bottle  \""},{"count":1,"refundAmount":774,"reason":"Order & Delivery Issues / It is prepaid order got RTO , delivery boy is not provided door step delivery now cx bought from local market he want refund kindly check and resolve , please egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / cutomer order Chakraveer (Chlorantraniliprole 18.5 % SC ) 150ml x 12  \n2 bottle are damage please proceed replacement"},{"count":1,"refundAmount":0,"reason":"Others / thiomatxam 25% 10 kg jana tha 5kg hi gya hua"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This is a yak farmer whose products were not delivered even after reaching the destination. The delivery boy was asking him to come 100 km away to collect the order, which he was not capable of doing. Later, the order was marked as RTO. Now a new order needs to be placed again against his prepaid amount. I had already shared the recording with Mr. Balram, but still the order was returned (RTO)."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / I have placed the Prupex – Profenofos 50% (10 liters). Unfortunately, the item I received is incorrect. Instead of the product I ordered, I have received Bifenzo | Bifenthrin 10% EC.\nThis delivered product does not match the item specified in my order and is therefore not acceptable. I kindly request that you replace the incorrect product with the correct one (Prupex – Profenofos 50% 10 liters) at your earliest convenience."},{"count":1,"refundAmount":363,"reason":"Order & Delivery Issues / cx not getting any call from delivery , order got rto , cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 20kh humic missing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy informed the customer that the order would not be delivered today and that another person would handle the delivery, but the order has been marked as RTO. The customer still wants the order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this order, 20 bottles of Catalyst were sent in very old bottles, and labels were pasted over them. The customer is not accepting these bottles. Additionally, 10 boxes of Boron 20% are missing from the order."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total 119 box received in that Trichoderma viride 10 litre missing instead received 10 litre K-Cyper 25. Bacillus 3 litre missing each box 10 contains litres total 10 box received but in 1 box 1 litre missing in another box 2 litre missing and Humic 8kg missing each box 20kg received 5 box, each box 16kg received 11 box, 800gm packing 20 piece received in 1 box"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer had ordered Superstin 1kg in 250gm packs, but they received 2 packs of 250gm and 2 packs of 100gm. They got  total of 700gm product, and 300gm is missing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order , delivery boy  informed to cx that the products is damaged so cx returning this product , cx want replacement please check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Nashak 40 g product is missing deliver the missing product asap."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / coc pani me puri arike se ghul nhi rh hai to returns karna hai order"},{"count":1,"refundAmount":0,"reason":"Others / custumer ko delivery boy ka coll and massage nhi gya custumer ko product replacment hona"},{"count":1,"refundAmount":0,"reason":"This order went through shiprocket pincode was not servicable and it got RTO  and now it is showing that delivery courier is servicable so now we need to replace it "},{"count":1,"refundAmount":548,"reason":"Order & Delivery Issues / order cancelled due to nsz"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Cx want replacement order of humic 3 kg . Product not delivered got RTO"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx not getting any call not delivery , order got RTO , CX want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Others / cx does not pay full prepaid amount thats, why this order iss cancel, please refund prepaid amount of r.s 34 thousand"},{"count":1,"refundAmount":287,"reason":"Replacement & Returns / order got rto cx want refund only"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / NPK 00:52:34  ka order kiya tha but apne yaha se pura order npk 19:19:19 chala gya hai to coustomer ko trust nhi ho rh hai ki wapish se order aayega ki nhi ehs liye customer order cancel kr rh hai."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order retuning due to delivery issue no call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / It's replacement is approved by RRF-390 and cx has received 5L Soil Prime. But the wrong product (5L Calsol+) is nnot picked up from the cx location. Since it's taking a delay cx asked to provide him the product on deal rate for what he purchased in the last consignment. Since there is a good track record for this cx, it would be better if it's approved. (Approve the rate for calsol+ according to this deal - 2025-11-08 17:49 Murugesan)"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx has ordered chloda (1 case ) of 1 liter but instead he got  1 bag , kindly approve replacement for this"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx ka pahla order galat chala gaya tha replacment order tha ye jo ki kuch reason se rto ho gaya tha cx abhi tak out of station tha abhi replcment chahiye"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / K-917973 ma'am cancel this order as it's been delayed for too long.. cx don't need the product no more...cancel and initiate the refund asap..."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx has ordered npk 12 61 00 of 25kg ...due to transport issue 1.45 kg is less on 25kg ... please approve a amount of discount ....i can make him place next order with that amount ... his previous order had also some issue .."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer recieved only 5boxes, in that azozole 5L and imida 16 pcs are missing, in the opening video it's clear that there is no space for fitting 5 L azozole and 16 pcs of imida in 5 boxes. please check and do the needful. customer is farmer and need the missing products on urgent basis for spraying"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side cx  want replacement Kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / TAOTAL WE SENT 7 BOX ,IN THAT 10 LITER DR ZOLE IS MISSING"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer recieved 2 botals lickaged of chakraveer 150 ml x 2 , kindly check cx want replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / zinc 12 % customer has not recieve any packet he want that product"},{"count":1,"refundAmount":0,"reason":"1 cartoon of 10lts has been demaged by courrier side customer is refusing to accept that particular box but somehow we have convinced to accept the parcel but he want replacement of that 1 cartoon of 10lt DR 505"},{"count":1,"refundAmount":0,"reason":"Payment Issues / I placed this order by adding both payment screenshots one is of 1000 and other is of 404 and but in system it reflect only 404 rs and showing COD of 11000 while it should be 10000 so the Cx received his order by paying 1000 extra kindly check and resolve it \nNOTE : Please ignore the video and select product section Cx received complete products in perfect condition the issue here is about payment."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx order zinc sulphate  but he recived Katyayani Fantasy GR cx want replacment"},{"count":1,"refundAmount":1525,"reason":"Order & Delivery Issues / cx wants refund no call or message from courier in delivering time"},{"count":1,"refundAmount":0,"reason":"Others / The customer has received the product with material damage leakage also , and the product is also smelling.cx wants to return material"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / RTP Delivered - No call from delivery person it is showing rto delivere Customer want this product please check n resolve soon"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer received three products — Triple Attack (1 kg pack)20kg 3-in-150 ml 1cas and Weed Killer 1ltr 1case— all manufactured in 2025. However, the customer wanted products manufactured in April (recent batch)."},{"count":1,"refundAmount":0,"reason":"Others / oder retan ho chuka hai custumer ko replesment chaiye"},{"count":1,"refundAmount":0,"reason":"Others / 2025-11-10T13:26:59+05:30   \n17 din ho gye order nikla hi nhi hai to cusromer order cancel krne ka bol rhe hai or jo 600/- payment kiya hai oo refund karne ka bol rhe hai"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Placed Azozole 50Ltr in 1Ltr packing but customer got humic+fulvic 98% in 25kg packing 5bags.(plz ignore the videos provided)."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Package was damaged and delivery boy did not allowed him to take picture but i had convinced the customer anyhow to receive the package and then i have tried multiple time for re attempt  , but they did'nt re attempt the shipment"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer ka 14 march ka order place hua hai or 353 Rs Pripaid kiya hai \ndelivery boy ka bina call massasge aaye Order return ho gaya hai\nbahut jayda delay hone ki wajh se customer ko refund chaiye"},{"count":1,"refundAmount":0,"reason":"Others / 4 pcs Chakraveer fully damaged and 8PC NPK packages leakage. Customer complained. Please resolve urgently"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / K-919543 , mam/sir CX didnot received any call from delivery boy and order got RTO , now CX want to order other products with that prepaid of 200 /- kindly give aproval for this"},{"count":1,"refundAmount":325,"reason":"Product Missing or Less Quantity / 6  pcs  of seaweed 250 ml,1 pcs of cartazen"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / MSM product is missing customer 3 boxes opening video is available. kindly check and update. due to software issue cannt upload 3 video so 1 video shared on slack with shweta"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx had ordered thioxam 75% but instead he received thioxam 25% ... i placed replacement of thioxam 75% ...cx received product with wrong label.... expired product was sent with new label and damaged label ...kindly approve replacement of 50 pieces"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX IS NOT GETTING ANY CALL FOR DELIVERY , ORDER GOT RTO , CX WANT REPLACEMENT"},{"count":1,"refundAmount":0,"reason":"Others / most of the Bottle's are leaked and damaged\nTotal damage Material quantity given below\nInsectora 500ml packing 7 Bottles, Chakraveer 150ml packing 16 Bottles, EMA19 250ml packing 6 Bottles"},{"count":1,"refundAmount":384,"reason":"Others / Cx ne 2case npk 19 19 19 ka order kiya tha but full payment krne se mana kr diya"},{"count":1,"refundAmount":0,"reason":"Others / The customer placed order KSR-8048, but in this order, 10 bottles of K-Mite were found leaking/damaged. The customer is requesting a replacement or refund for the damaged bottles"},{"count":1,"refundAmount":0,"reason":"Payment Issues / distributer price not unlock app glitch  h 21,590 ka unka  jisme 500 coupon mila tha avi avi cart me add krne pr unka price 17650 hora h aur unko npk 00 52 34 ka rate jyda lg rha h 160 rupees ka chahiye tha pr 325 ka gya h unko return ke loye bolre h"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / 20 kg humic jana tha ,uski jagaha ema 5 chla gya h ek box"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer has given order of mancozeb in the new printed pouch packing we have double confirmed about printed puch but customer has received in old box packing even after giving proper escalation"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from the courier side cx want replacement kindly aprove urgently and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Delivery agent not deliver the product door step refuse to doorstep delivery , not get any call , cx want refund ."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / sent chakraveer 67 pieces ( 300 ml )in one box which are fully damaged as 54 bottels are little bit good customer is asking for replacement and also he only opened one box there are 14 boxes more please look into this and approve for replacement asap, as the order value is 1.5 L he will do more."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 2 bag of 5 kg zinc sulphate  missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer has received 10 boxes in total.\nThe following materials were delivered:\n\nBHUMIRAJA (Mycorrhiza) 4 kg x 1 – Qty: 10\n\nEMA5 – Emamectin Benzoate 5% SG 1 kg x 1 – Qty: 5\n\nDoctor 505 (Chlorpyriphos 50% + Cypermethrin 5% EC) 100 ml x 1 – Qty: 53\n\nThese items were packed in 4 large boxes.\nThe small boxes contained:\n\nHumic + Fulvic 1 kg x 1 – Qty: 19\n\nHowever, the customer did not receive the following items:\n\nKZEB (Mancozeb 75% WP) 500 gm x 1 – Qty: 100\n\nHumic 1 kg\n\nKindly resolve this issue at the earliest and re-dispatch the missing materials to the customer as soon as possible."},{"count":1,"refundAmount":762,"reason":"Others / It is prepaid order status cancelled cx want refund kindly check , egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / damage 4 bottle"},{"count":1,"refundAmount":0,"reason":"Others / The customer reported that the bottle burst suddenly on its own after receiving the parcel."},{"count":1,"refundAmount":490,"reason":"Replacement & Returns / OLD replacement order id -KSK-78461 RTO,"},{"count":1,"refundAmount":780,"reason":"Others / Chakrwarti missing 250 ml x 2 cx want refund kindly check"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / the customer did not receive any call from the delivery person. Without informing or contacting the customer, the product was marked as RTO. The customer has already paid the full amount and still wants the product. Kindly arrange a replacement as soon as possible"},{"count":1,"refundAmount":500,"reason":"Others / By Mistake Agent Side Non service Zone Pincode 152002"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / No call from delivery person full prepaid order , it is showing RTO he want product with in 7 days  please check n update"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , Delivery boy called one time but not delivered cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing product issue in this order - missing item Katyayani KACIN (abamectin 1.9) 100ml x 1\n, Katyayani ZINC SULPHATE 33% 1kg x 1\nKindly check cx want replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer had ordered 1 case of Humic, which should have contained 20 pieces, but instead of 1 full case, only 1 piece was received. In invoice 1pcs are showing."},{"count":1,"refundAmount":0,"reason":"Others / FROM confirmer side 7 days dealy confirm order, now cx no requirement , no requirement right now ,"},{"count":1,"refundAmount":756,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from courier side cx want refund kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / In order ID ORD/K0-7/26957, the COC-50 boxes were badly damaged, due to which the customer is unable to sell the material. Because of this, the customer has not placed any orders for a long time. Please send empty COC boxes with ORD/K0-7/37380 order so the customer can repack and sell the material."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , CX want refund of this     amount"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer ordered Katyayani Chakrawarti | Thiamethoxam 12.6% + Lambda Cyhalothrin 9.5% Zc | Chemical Insecticide 200ml packaging 3 bottle but he received only 1 , 200ml 2 bottles missing in this order customer need replacement of those missing quanti"},{"count":1,"refundAmount":0,"reason":"Others / Order date =17/11/2025 , ALREADY BEEN ABOVE 2 WEAKS FROM ORDER DATE AND NOT YET DISPATCHED FROM HERE CX FARMING TIME OVER SO HE IS ASKING FOR REFUND"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Products missing in case\nZinc EDTA - 5 packets missing \nCalsol 1 litre - 1 packet missing"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / There is product leakage from the bottles, and the leaked material has spread to all the bottles. Due to this leakage, there is a strong smell coming from the entire shipment.\n\nThe customer tried to wipe the bottles with a wet cloth, but while doing so, the labels and the product name are getting erased. Because of this issue, the customer cannot sell this material.\n\nTherefore, we request replacement of the affected material in 1 box . Please note that this issue has occurred only in the 500 ml packaging."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer didn't receiving the this materials  \nPlantivo | Tebuconazole 50% + Trifloxystrobin 25% WG  , QTY :  4pc\nCartashield 50 | Cartap Hydrochloride 50% SP , QTY : 4pc\nSuperStin | Carbendazim 50% WP  , QTY :  16pc\nFantastic | Chlorantraniliprole 0.4% GR  , QTY :  12pc\nDocter 505 | Chlorpyriphos 50% + Cypermethrin 5% Ec  , QTY :  5pc\nVasishta | Thiamethoxam 1% + Chlorantraniliprole 0.5% GR  , QTY : 4pc\nKindly look on the video and resolve asap\nOnly receving the 7box"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Courier team is not able to deliver this order so kindly Adjust his prepaid payment in his next order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Their's some mistake happen , i placed 500 gm  sku plantivo  bt goes 250 gm l  only  customer oeder 3kg plantivo   goes only 1.5 kg  , so i requiest replace the remaing  1.5 kg (6) piss more  products ."},{"count":1,"refundAmount":2229,"reason":"Others / cx ne galti se 2 same order place kar diye 2 no order prepade hai ak order ka refund chiya"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked chakrawarti 250 ml x 2 but he recieved only one piece cx want replacement kindly check"},{"count":1,"refundAmount":80,"reason":"Others / Non Service Zone order , order cancelled on stockship"},{"count":1,"refundAmount":0,"reason":"Others / Damaged Product"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Fantasy [fipronil 5%] product that was sent has all the packaging damaged. Please arrange a return & replacement for this product."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delvery issues"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer had ordered NPK 19:19:19, but instead received the Spino 45 product. The customer requests a replacement with NPK 19:19:19"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total 7 boxes were received. The following issues were found:\n\nDamaged Products:\n* Fantasy - 250 ml – 2 bottles damaged\n* Doctor 505 – 250 ml – 1 bottle completely leaked\n\nMissing Products:\n* NPK 19:19:19 -1 kg packing – 10 kg missing\n* Dr. Zole - 250 ml packing –  2.5 L missing\n\nKindly check the above details and approve the replacement at the earliest."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / reson text"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer ordered 1lit packing Bloom Booster | Homobrassinolide 0.04% Quantity 10lit but customer receiving 100ml 10pc kindly check the video"},{"count":1,"refundAmount":746.2,"reason":"Order & Delivery Issues / order was late delivery , cx return this order , cx want refund"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer had placed an order of NPK: 00-52-34 & NPK: 12-61-00. But received NPK: 19-19-19 instead of NPK: 12-61-00"},{"count":1,"refundAmount":609,"reason":"Order & Delivery Issues / CX GETTING NO ANY CALL FOR DELIVERY. ORDER GOT RTO. CX WANT REFUND"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Due to late delivery, customer cancel the order and wants to replacement product imidacloprid 30.5%. ignore this attached video."},{"count":1,"refundAmount":582,"reason":"Others / he customer placed two orders for the same product. Your team merged both orders. Now the customer says they want only one order, and that order has been marked as cancelled. Please initiate a full payment refund so the customer can place a new 1 kg"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order delivery delay issue"},{"count":1,"refundAmount":100,"reason":"Others / non servic zone oder    A/c nambar 50100122622710 IFSC cod HDFC001841  custumer name Pavan Kumar labana"},{"count":1,"refundAmount":3397,"reason":"Payment Issues / Wrong Payment"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Two packets of Fantastic were damaged and the contents have leaked out"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-181/34303 this order id missing 4 kg humic in 50 kg please cheak and replace the order and please ignore this image"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer booked Katyayani Deltamethrin 2.5% SC DEL-25 1 liter x 4 liter but he recieved 1 liter lickage and damaged so he want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx has ordered 40 kg humic but instead he received 20kg humic..... 20 kg humic is missing"},{"count":1,"refundAmount":2062.1,"reason":"Others / pin code unservisable tha aur customer dusre jagah se order lene se mana kr rha tha"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , No call from courier side cx want refund and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx order 100 kg , NPK 13 00 45 20 kg missing and get another product"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / instead of thiamethoxam75% cx got thiamethoxam25%, total of 5 mismatched units"},{"count":1,"refundAmount":0,"reason":"Others / document  retaliated issues  customer wants refund"},{"count":1,"refundAmount":250,"reason":"Order & Delivery Issues / cx not getting any call for  delivery. order got rto.  cx want refund this order"},{"count":1,"refundAmount":0,"reason":"Others / order got damaged from courier side so it marked RTO...."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer placed bloom booster order 1 case (50 pcs -100 ml ) he received 47 pcs opening video link is attached please check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer has order 20kg of mancozeb in 500gm packing and instead of 40 packets he has received only 20 unit of mancozeb in 500gm packing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer’s first order was mistakenly shipped and returned (RTO), so the prepaid amount wasn’t adjusted in the second order. Now, the customer wants it adjusted in the next order."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order Chakraveer (Chlorantraniliprole 18.5 % SC ) 150ml x 2  but he got only 1 bottle of 150 1 is missing please proceed of  replacement"},{"count":1,"refundAmount":76,"reason":"Order & Delivery Issues / RTO - Due to delay in delivery Order placed on 11th of march still RTO intransit please initiate refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer informed that the box was already open when he received it. Inside the box, 3 packets of Nema Cure 1 kg were open and the product was damaged. The customer is requesting a replacement."},{"count":1,"refundAmount":0,"reason":"Others / Product expiring soon in May"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want replacement please ignore products opening vedio"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The farmer had ordered some products, but he neither received the products nor got any call from the delivery person. Later, the products were returned to the sender (RTO)."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to delivery boy product got RTO, still cx need products."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Mam, in this order, 3 kg of humic acid, 4 kg of 00:52:34, and 1 kg of 13:00:45 are missing. Please review the video and approve the replacement.\n1. https://drive.google.com/file/d/1WkAnXsRQdUZwgR57hTXnyLugMhmytdpA/view?usp=sharing\n2. https://drive.google.com/file/d/1ktYjyD_DBZue4WCYynnhBs4gRFp1_lkv/view?usp=sharing\n3. https://drive.google.com/file/d/1prwINcKyljXHP5T2ThMztUWegZse1gw9/view?usp=sharing\n4. https://drive.google.com/file/d/1prwINcKyljXHP5T2ThMztUWegZse1gw9/view?usp=sharing\n5. https://drive.google.com/file/d/1prwINcKyljXHP5T2ThMztUWegZse1gw9/view?usp=sharing\n6. https://drive.google.com/file/d/1mfhNgmxSoX3_zlPn_BAejLznOcE_Zisx/view?usp=sharing\n7. https://drive.google.com/file/d/1EiPjlx2RgTF1nwimveL-1SM3mFEBE5AI/view?usp=sharing\n8. https://drive.google.com/file/d/1vIVtD42aTojtJuD6OwfztoCmHvz8ipyb/view?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Shipment marked RTO from courier side so kindly fill form for prepaid payment adjustment"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / docter 505 5 liter packaging - 1 case damage products"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / THE DELIVERY BOY ONLY CALLED ONCE TO THE CUSTOMER AT THAT TIME HE IS OUT OF STATION AND THEN THERE IS NO CALL OR DELIVERY ATTEMPTS FROM THE DELIVERY PARTNER AND GOT RTO ."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer says that some material has been damaged, and he is requesting a replacement. Please check and process this"},{"count":1,"refundAmount":0,"reason":"Others / DAMAGED"},{"count":1,"refundAmount":0,"reason":"Others / Order material is not avaialble"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Wrong product  recived"},{"count":1,"refundAmount":98,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want refund. ignore products share vedio link"},{"count":1,"refundAmount":300,"reason":"Others / COD amount not update"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Out of 28 bags/boxes delivered, Thioxam-25 (2 kg) was sent instead of Emathio 2 kg, and 1 bag of NPK 00-00-50 is missing."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to  material leakage, all the Chloro bottles became fully wet and are giving a strong smell. Because of this, the customer is unable to keep them on the counter and sell. So he is asking to take the entire material back and replace it with new, non-damaged stock."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / short quantity and curiour side issue"},{"count":1,"refundAmount":2375,"reason":"Others / order is cancel to late dispatch , cx want refund"},{"count":1,"refundAmount":150,"reason":"Order & Delivery Issues / cancelled due to unserviceable pin code\nCx Name - Asar Mohamad\nAccount No - 3982805508\nIfsc Code - CBIN0284754\nBank Name - Centreal Bank Of India"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The invoice shows 2 boxes, but the customer received only 1 box. other products are missing. Please deliver the remaining box to the customer as soon as possible"},{"count":1,"refundAmount":0,"reason":"Others / Wrong mrp printed ,i only want to send 20 pc label to the customer so that customer will paste the new label and sell it"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / whole order got mismatch"},{"count":1,"refundAmount":0,"reason":"Others / Cx  placed an order on 24/11/2025 including three products in those three products one product which was chlororpyriphos 20% EC was completely damaged , when farmer received the parcel merely 50 to 100 ml material was remaining inside the bottle and he also did not found any invoice inside the box so  i am attaching the invoice which was given to him at the time  he placed the order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer placed order of 12 bottles but received only 10 bottles now customer want replacement of 2 bottles of chakraveer 150 ml , so please proceed with the replacement"},{"count":1,"refundAmount":1249,"reason":"Replacement & Returns /  cx placed full prepaid order , cx not getting any call for delivery , order got RTO so cx want refund of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Nashak | Fipronil 40% + Imidacloprid 40% WG - 100 packing me 2kg yani 100gm me 20unit jana tha, par 100gm ki jagah 40gm me gya hai 20unit"},{"count":1,"refundAmount":0,"reason":"Others / wrong packing  next order in  adjusment"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity /   The customer was supposed to receive 18 boxes, but has received only 17 boxes. One box of 250 ml worth  Docter 505 | Chlorpyriphos 50% + Cypermethrin 5% EC  is missing."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer has ordered finish it it his customized label but he received finish it in our katyayani label."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer received wrong product instead of bph super plus he received bph super , and instead of Mancozeb 500 gram packing he received old 400 gram packing please look into this"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Customer didn't get any call from delivery agent, so , he is asking for replacement. kindly approve it. and ignore the video"},{"count":1,"refundAmount":1340,"reason":"Order & Delivery Issues / his order has not been delivered for the last 15–17 days cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer ordered 30 kg of humic but received only 20 kg, along with mixed micronutrients, Chakraveer, and Propineb. They did not receive the materials they ordered"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / CX order is humic 50 kg in 1kg packaging  ... but cx recieved 30 kg in 1 kg packing humic and 20 kg npk 00 52 34 in 500 gm packing"},{"count":1,"refundAmount":291,"reason":"Order & Delivery Issues / no call from develery boy cx wants refund"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / whole order get mismatched"},{"count":1,"refundAmount":2743.1,"reason":"Others / customer placed the order on 16/03/2026; however, it has not been dispatched as of 22/03/2026. Due to the delay in delivery, the customer wants to cancel the order and is requesting a refund."},{"count":1,"refundAmount":0,"reason":"Others / CX NE JO  pin code DIYA THA VO  unserviceable THA ISKE KARAN ORDER CANCEL HUA HAI"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Anti virus missing 250 ml x 1 please check cx want replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / First it become RTO due to damaged packing and this was a replacement order for that which is not even dispatched from last 12 days. So cx asked to cancel this order and refund the prepaid amount (1200/-)."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not received door step delivery , order got rto , cx want replacement of this order"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / order as RTO  My order was returned RTO because the address provided was incomplete"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / I have placed the order for seaweed extract, but the customer is receiving Pro Grow."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / one box material got leaked while transport, 5Lx 2, customer need to give to govt body so please arrange replacement of these damaged products"},{"count":1,"refundAmount":0,"reason":"Others / The delivery boy did not call or message the customer."},{"count":1,"refundAmount":0,"reason":"Others / PRODUCT DAMGE"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / 00 52 34 ORDER KARA THA 20 20 20 PAHUNCH GAYA CX KO ORDER raka le raha h vo next order me discount maga raha h vo"},{"count":1,"refundAmount":0,"reason":"Others / Chlorpyriphos 20% EC – Qty: 1 L was completely leaked and fully damaged.\n\nWe request you to arrange a replacement in the next order. Please ensure proper and secure packing to avoid repetition of such issues. This is not the first time for this customer; in every order, the same issue occurs. Even before dispatch, I raised a ticket [KO-12514] to avoid repetition of the issue, but escalation has not helped."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cartap hydrochloride 50 % sp 5 kg order missing"},{"count":1,"refundAmount":0,"reason":"Others / Joker product missing in this order , cx want refund kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I had booked 65 kg of Humic Acid 98%. The customer received 4 boxes. Three boxes contained 16 kg each, but the fourth box contained only 9 kg. Due to this, the quantity is short. The customer is requesting the remaining quantity, as 8 kg is missing."},{"count":1,"refundAmount":4946,"reason":"Others / Customer previously received the wrong product. A return pickup was booked, but the customer received the pickup message and misunderstood it as a new order delivery. Because of this confusion, the customer made the order RTO.\n\nThe customer paid ₹10,000 prepaid. As discussed with the customer, two-side freight charges ₹5,054 will be deducted.\n\nRemaining amount ₹4,946 will be adjusted as a replacement order."},{"count":1,"refundAmount":0,"reason":"Others / No requirement this product, cancelled on ecom sheet, payment ID -  pay_Rls7jh5EaIrTR7....back to same refund --375 rs,"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / this order id is not delivered and RTO.this is dilevery issue please replacement approval and ignore the image and vedio"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to technical mismatch he wants to replace this order. in our standered packing tricoderma viridi has been mentioned 1.5% but he received 1% so that's why he wants to replaced this order."},{"count":1,"refundAmount":0,"reason":"  this was was not delivered to customer as it is lost from courier side "},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues /  order got damaged in the way so , order got rto , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , CX want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer ko product receive nahin hua Hai product miss route  chuka hai"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer ka 150 ml ka 12 bottles Chakraveer product order kiya tha or use 3 bottles damage or 1 bottle missing recived hua hai   Customer ko total 150ml Chakraveer ki 4 bottles products replacement chaiye"},{"count":1,"refundAmount":0,"reason":"Others / Mam,\n\nThe customer has ordered Chakraveer (Chlorantraniliprole 18.5% SC, 150 ml packing – 27 pcs). Out of this, 10 pcs were received in fully damaged condition, and the customer is requesting a return and replacement.\n\nAdditionally, the customer is already dissatisfied due to a previous issue:\n\nIn the last order (Doctor505 product), the customer shared proper opening videos\n\nHowever, the return/replacement was rejected at that time\n\nAfter multiple efforts and convincing from our side, the customer finally accepted the order\n\nNow, due to this repeated issue, the customer is not ready to accept the current order and is very upset.\n\nWe have already put significant effort into retaining this customer. Kindly approve the replacement for the damaged 10 pcs and arrange fresh material immediately to avoid losing the customer.\n\nRequest you to treat this as urgent priority and resolve at the earliest."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / pincode not servicable that's why customer want refund his prepaid amount random video"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer received 5 packets less of Humic. Please check and resolve this issue"},{"count":1,"refundAmount":24,"reason":"Order & Delivery Issues / Please cancel the order due to the service not being available\nAccNo 83018036622\nIfsc - RMGB0000115\nName Nakul singh"},{"count":1,"refundAmount":4500,"reason":"Product Quality Issues / despite sharing all necessary dispatch instructions clearly in advance, when the material reached him on 11th January, the condition of the consignment was very poor. Material was coming out of damaged boxes. Initially, he was not ready to accept the shipment at all. After repeated follow-ups and persuasion from our side, he agreed to receive the material.\n\nHowever, out of 33 boxes, 20 boxes were badly damaged and are not in a condition to be supplied further.\nhttps://drive.google.com/drive/folders/1nGSy6xegOVYCx6fMhlNKx6ynIqnBChyH?usp=sharing"},{"count":1,"refundAmount":307,"reason":"Order & Delivery Issues / this order is nsz pincode so cx want refund amount"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In Mal 50 , 20 quantity , 1 bottle is missing or only 19 bottles are there and also 3-4 bottle were leaked out and those bottles are having less amount , cx asking the 1 bottle missing product and 1 bottle for the  loss of amount leaked ."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer has received 37  boxes. Out of these, one  box wast t shirt, and only 36 boxes of products were received.\n\nIn this shipment, 80 kg of Humic was received, but 20 kg is missing. Additionally, 1 kg of NPK 00:00:50 is also missing."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer received a material shortage: 3 pieces missing from the 1 kg packing and 4 pieces missing from the 500 g packing. Please check the opening video."},{"count":1,"refundAmount":394,"reason":"Order & Delivery Issues / the order is got misroute and delievry boy calling cxx to 30 km away"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx ordered 20 pic , but he receive only 2 pic , cx want replacement"},{"count":1,"refundAmount":0,"reason":"Payment Issues / ORD/K0-23/33256 order value - 8000 in this order customer paid- 1000Rs but in pod -. it was in full cod so customer still paid full amount as discussed i need to adjust 1000 Rs in next order so kindly approve so that i can adjust the amount"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / custohe customer did not receive any call or SMS notification from the courier service, and the order was sent back to the point of origin (RTO).mer did not"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order got RTO from courier side"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer has not received any call or message from the delivery boy and the order has been RTO ed. The customer wants the order. The customer has already placed the payment."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Dear Sir/Madam,\nI would like to file a complaint regarding my order ORD/K0-117/35066. As per the invoice, the order included 1.250 liter Bhannat and 1 liter Azozole. However, upon checking the delivery, I received only 1 liter Bhannat instead of 1.250 liter. One 250 ml Bhannat bottle (1 pc) is missing from the delivery side. This discrepancy has caused inconvenience and loss. I request you to kindly verify the issue at the earliest and arrange for the missing product or initiate a refund as soon as possible.\nThank you.\nRegards"},{"count":1,"refundAmount":0,"reason":"Others / Box and seal were not packed properly, causing the material to spill and become unusable. The materials received are in two different colours and cannot be used for medical purposes, as this material is required in raw form in pharmacy"},{"count":1,"refundAmount":0,"reason":"Others / cx has got wrong mrp labelled ... he has ordered 120 pieces azozole in 250ml packing ...all 120 pieces has wrong mrp printed ...kindly make replacement of 120 pieces"},{"count":1,"refundAmount":898,"reason":"Others / Non service zone order , order cancelled by booker on stockship"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this i has ordered 4 products only 2 product were inside rest 2 product was not there and something has leaked, that leaked product was not there whatever 2 products were received 2 of them was in good condition so customer refused to receive and delivery boy initiated RTO so please check and approve this."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy not making doorstep  nd ask for order receieved   20 km distance  ,    *ignore the videos"},{"count":1,"refundAmount":704,"reason":"Order & Delivery Issues / this order RTO in transist cx asking no call or message from delivery side so cx want his refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer ka 21 march ka order hai , Customer ka kahna hai ki Delivery boy ka bina koi call masssage aaye Order raste se RTO ho gaya customer ne 100 rs ka payment v kiya hai Customer ko Replacement chaiye"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer has received 2 pieces of Chakraveer 150 ml in damaged condition and 1 piece of Chloda 100 ml is missing from the order."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX WANT REPLACEMENT DELIVERY BOY NOT DELIVERED PRODUCTS ORDER IS RTO"},{"count":1,"refundAmount":810,"reason":"Replacement & Returns / KSR-9435 DUE TO PINCODE is not serviceable ORDER WAS CANCELLED CX WANT HIS PREPAID AMOUNT"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / instead of dualfen bifenthrin gone"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / pls use RRF-380\nuse this return replacment ID as a refrence"},{"count":1,"refundAmount":0,"reason":"Payment Issues / this order was 76 rs partial paid but invoice cash on delivery cx is paid 752 rs so cx want refund his amount"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Ordered IMD 70 and received Imida 17.8 20 pcs kindly check and replace this product"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / ODAs area, cx have no any calls from courier and automaticaly order become RTO"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer ko delivery boy se call nhi gaya aur time pe delivery nhi mili"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer received a total of 11 boxes: 5 boxes of Potash Mobilizing Bacteria, 1 box of KTM, 4 bags of Zinc Sulphate (only 16 packets available), and 1 box containing 5 pieces of Bhumiraja. NPK 00-00-50 and NPK 19-19-19 were mistakenly ordered in 1 kg packing instead of the required 25 kg bags. The customer still requires the missing material. Please check and approve so I can place a replacement order.\n\nNote: 4 packets of Zinc Sulphate are required in 5 kg packing, Bhumiraja needs to be returned, and NPK 25 kg bags are urgently required."},{"count":1,"refundAmount":0,"reason":"Others / The customer tried many times to get the order, but the delivery boy said he would deliver it and then marked it as RTO to the company."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / mismatched product receive"},{"count":1,"refundAmount":1886,"reason":"Others / The material was ordered for government supply, but it got damaged during courier delivery, so it had to be returned. The customer placed another order on the same day on an urgent basis."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is  partial prepaid order returning , no call  from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Others / The courier team informed the customer that the product was damaged, so the customer requested to return the order , cx want replacement of this order \n\nFYI:( we don't have any photo/video of damage product )"},{"count":1,"refundAmount":0,"reason":"Others / This Order was Created on 26-11-2025 But not Dispatch Till 3-12-2025 Customer Wants Delivery till 5th of december which is Impossible we have Tried to convence him But Customer wants his Prepaid ammount refund Only"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing 3 qty. of humic"},{"count":1,"refundAmount":343,"reason":"Order & Delivery Issues / this order was non serviceable  please refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing 5 ltr imida 17.8"},{"count":1,"refundAmount":1498.5,"reason":"Others / Order cancelled due to unserviceable pincode and also customer refused for full prepaid so customer requested to cancel this order and asking for refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / cartap 20 kg extra product"},{"count":1,"refundAmount":0,"reason":"Others / 4 packets of NPK 19 19 19 are damaged"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX NOT RECIEVED ANY CALL FROM DELIVERY AGENT AND THE ORDER IS RETURNED CX WANTS REFUND"},{"count":1,"refundAmount":1100,"reason":"Replacement & Returns / ORD/K0-88/36072 ye order 20 tarik ko book kiya tha lekin use kafi smy tk nhi mila delivery boy kafi dino tk ja nhi rha tha kafi bar tickat banai , support team me bhi isko kai bar bataya support ne delivery team ko bhi bataya pr kafi dino tk delivery team ki trf se bs ak hi jawab aata tha ki aaj ho jayega kal ho jayega or kabhi gya nhi ab farmer ko order nhi chahiye use uske pese chahiye"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Bloom Booster 4 piece are missing so please check and resolve it ASAP"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , CX want replacement on this order"},{"count":1,"refundAmount":280,"reason":"Others / Non Service Zone order, Order Cancelled on stockship by booker"},{"count":1,"refundAmount":0,"reason":"Others / Doctor 505 was partially damaged (about half of the material leaked), due to which the customer initially refused to accept the material. I convinced the customer that we would replace the damaged quantity. However, now more than 7 bottles have been found damaged, and there is a very strong smell coming from them."},{"count":1,"refundAmount":0,"reason":"Others / Product got fully damaged and customer is stating that there is very less quantity present inside the packing as he is asking for replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / chlorpyriphos 50%+ cypermethrin 5% ec Docter 505 ,  5Ltr x 5 QTY \nbut usme se 1 cane pura khali ho gya hai , usme only 200 ml liqud bcha hua hai , \ncx replacement mag  rha hai"},{"count":1,"refundAmount":759,"reason":"Order & Delivery Issues / cx is not getting  any call for delivery , order got rto , cx want Refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery side se cx ko koii call nhi gya  hii or order  delivered  nhi hua hai   delivery side se order ko rto kar diya hi  .....\nand eganor the video and image ........."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy didn't contacted the cx . cx is asking for replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer received only one product. Pseudomonas and Trichoderma were not received. The customer had made full prepaid payment"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I had placed an order for 25 liters of phosphate solubilizing bacteria, but the customer has received only 20 liters. The remaining 5 liters are still required. Please arrange to send the balance quantity as soon as possible."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / instead of seaweed extract powder it went seaweed extract liquid and also 2 pieces of nashak went damged."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side customer want replacement Kindly resolve it on urgent basis because customer using abusive words on call"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / chakraveer 60ml pecking - 5 pis missing"},{"count":1,"refundAmount":540,"reason":"Payment Issues / The customer made full prepayment at the time of placing the order, but the invoice was marked as ‘TOPAY Godown.’ As a result, the customer paid the freight charges at the VRL HUB and now requests a refund.\nkindly ignore unboxing video & Selected products"},{"count":1,"refundAmount":500,"reason":"Order & Delivery Issues / Product didn't deliver to the customer for the past 1 month from the hub. And delivery boy marked fake reason and initiated RTO within 1 attempt so now customer wants refund because he is a farmer he has purchased from local itself."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order marked RTO from courier side so kindly fill form"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx placed his order on 8 feb , cx ordered delay dwe  to Vehicle Accident at Indore_Dakachya_GW (Madhya Pradesh) , we raised a ticket -  KO-15425 , cx want refund of this amount"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Cx is ready to recive the product but no call from delivery boy and now it is shown RTO"},{"count":1,"refundAmount":0,"reason":"Others / order late in dispatch cancelled  by cx"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer did not receive any call or message from the delivery side, and the order was directly marked as RTO."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning no call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer placed an order for FIX IT (Alpha Naphthyl Acetic Acid 4.5% SL) – 1 L packaging, total 20 pieces. However, he received only 10 pieces, and 9 bottles are of a different product instead of FIX IT. The customer wants to return the incorrect products and requests dispatch of the remaining 10 liters of FIX IT at the earliest. Kindly check and resolve this issue on priority."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / One of my regular customers placed this order, but it was not delivered and has now become RTO. The customer received only one call from the delivery team and was asked to come and collect the products from the hub, which is 15 km away from his location.\n\nThis customer has placed many orders earlier, and all were delivered directly to his home. Only this time, the delivery was not completed due to the delivery person not delivering the order properly.\n\nThe customer has already paid ₹500. Without any prior confirmation from me, the order was marked as RTO, and now the customer is asking why this happened. He urgently needs the same products again with the same quantity.\n\nSince the order has become RTO, I would like to place a new order by adjusting/using the ₹500 already paid. Kindly look into this matter and confirm the next steps at the earliest, as this is urgent."},{"count":1,"refundAmount":460,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got  RTO , cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer is saying 4 bottles are missing and customer is saying to take legal action."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Zinc Sulphate received only 2 qty. but ordered for 80 qty\nReceived sulvet 80 qty ordered for 50 only \n78 pkt of Zinc Sulphate missing \nTotal 6 Bags contains 4pkt bhumiraja each received and 7 boxes"},{"count":1,"refundAmount":100,"reason":"Others / order misrouted"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , CX want replacement of this order and cx want to change product in replacement order"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / packaging quality was too bad"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want replacement. ignore the products opening vedio link"},{"count":1,"refundAmount":2939,"reason":"Order & Delivery Issues / Due to a long delivery date, the customer purchased from a local shop"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Wrong product received"},{"count":1,"refundAmount":0,"reason":"Others / “On the customer’s side, the season is in March. They purchased the product in advance for the next season, but by then the Catalyser will expire. The K-Mite is also damaged and does not have an expiry date mentioned. Please arrange replacement both"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this order, the customer received only 250 pcs of Corban Black, whereas 500 pcs were supposed to be delivered. The customer has requested a refund for the remaining 250 pcs"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy  was calling the customer for an order to take 5 km away.. but the customer had no facility to go there... and the delivery boy did not call again.. I had booked a ticket for this problem.. but lastly order is rto cx need this order ...TICKET ID : KO-16846"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer ordered 50 kg of humic in 1 kg packing, but received 30 packets of 1 kg packing and 19 pieces of 800 gm packing."},{"count":1,"refundAmount":0,"reason":"Others / Due to delayed dispatch cx asked to cancel the order and refund his amount."},{"count":1,"refundAmount":0,"reason":"Others / instead of 100ml they send 560ml bottle , cx needs the replacement"},{"count":1,"refundAmount":0,"reason":"Payment Issues / The amount of 490 rupees was not used for order ID ORD/K0-181/39829. Kindly free the amount.  please ignore the video ."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / SEAWEED EXTRACT KI 250ML KI 40 BOTTLE KIYA THA LKN CX KO K-MITE 250 ML ME 40PICS CHL GYA CX KO SEAWEED HI CHAHIYE"},{"count":1,"refundAmount":357,"reason":"Order & Delivery Issues / The customer received a call from the delivery side and was asked to travel 100 km to collect the parcel. Now the order has been marked as RTO (Return to Origin). The customer is requesting a refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx booked chakraveer 150 ml x 2 but he recieved only one pack of 150 ml cx want replacement kindly check and resolve"},{"count":1,"refundAmount":0,"reason":"Others / The customer did not receive the Ashwamedha product (16 pieces, 250-gram packing). He need the product."},{"count":1,"refundAmount":0,"reason":"Payment Issues / njnjknjkn"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Velocity Courier Service customer did not receive call/message and order was RTO"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / As the customer is a shop owner, he needs products to keep in his showcase, and they should be attractive. Due to leakage in 2 packages, the labels also got damaged. His concern is that he is unable to sell those bottles to customers because they look old. The customer’s very first purchase itself was disappointing due to the poor packing of the products. Since it is a costly product, the customer is asking for a replacement of the 2 bottles.\nFrom next time onwards, please ensure that the packing is done properly."},{"count":1,"refundAmount":956,"reason":"Replacement & Returns / cx say delivery boy told order is damage , than cx return this order , cx want amount refund"},{"count":1,"refundAmount":35,"reason":"Others / non service zone pincode , Order Cancelled on Stockship"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer placed an order for 50 pieces of Insectora (100 ml packing), but received only 46 pieces. The customer has also shared an opening video as proof, which clearly shows that 4 pieces were missing"},{"count":1,"refundAmount":0,"reason":"Others / cx order 75 KG humic  there is 5 kg humic packet was torn"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / We had placed an order for Katyayani Azozole (Azoxystrobin 18.2% + Difenoconazole 11.4% SC), 6 litres. However, we have received only 1 litre, and 5 litres are missing from the shipment.\n\nThis product was ordered for our regular customer, and the shortage is creating inconvenience. We request you to kindly look into this matter urgently and arrange for the replacement of the missing 5 litres as soon as possible.\n\nPlease treat this as a priority and confirm the dispatch details at the earliest."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer not get any ccall from delviery side customerwant replacment this is ffull paid order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-146/40398 @Praveen Soni @Umar Khan\nretailer placed an order for 4 products on a case-wise basis as per the Unlock System distributor rates:\n\nKatyayani Imida (Imidacloprid 30.5% SC Insecticide) 250 ml – 40 pcs\nTrichoderma viride 1 kg – 10 kg\nNema Prime 1 kg – 20 kg\nKMYCIN (Streptomycin Sulphate 90% + Tetracycline Hydrochloride 10%) 6 gm – 200 pcs\nHowever, only 1 piece of each product (total equivalent to 1 case) was dispatched to the retailer.\nNow, the retailer has refused to accept the products and has initiated an RTO .\nKindly look into this matter and take the necessary action."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer ne 25 kg ki 3 bori order ki thi 2 bori sahi mili hai ek bori pe 25kg open gya hai or 2kg kam mila hai customer ko 2kg ke replacemnt chahiye"},{"count":1,"refundAmount":0,"reason":"Others / CX HAS ORDERED 20 PIECES OF ZINC SULPHATE IN WHICH TWO PACKET IS DAMAGED .."},{"count":1,"refundAmount":2000,"reason":"Payment Issues / total amount is : 40366/- , prepaid : 6000/- , COD : 34366 , In the invoice, they wrote the amount wrongly, so extra money was paid. That amount needs to be refunded  , the actual amount need to pay was 34366/- , but invoice it came 36266/- , farmer paid 1900/- extra , kindly refund the extra amount paid by farmer"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Could you please explain why the order was returned without any prior information or reason provided?"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / farmer ne 250 ml me bloom booster order kiya tha lekin farmer ko uski jgh 250 ml me Antivirus mil gya baki k product sahi mile h"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Instead of trichoderma Virdie Customer received Chloro 20 EC"},{"count":1,"refundAmount":3200,"reason":"Others / This order has been cancelled because the customer’s pincode is unserviceable, and the customer refused to receive the order at an alternate pincode."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx placed Katyayani KTM (THIOPHANATE METHYL 70% WP) 250gm x 20 , but cx received only KTM  250g x 19 , one packet missing , cx want replacement of missing quantity"},{"count":1,"refundAmount":480,"reason":"Others / banned pincode order 721424"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Custmomer wants replacement of 3 products Nema prime 5 botlle,Veer Chakra 3 bottles,Bhasma 3 bottle, because the expiry date of these products are after 2 months to 6,7 months..I\"ll requested to please replaced these products..and kindly look into this."},{"count":1,"refundAmount":1,"reason":"Others / Accounts team please no need to approv this ticket from your side. i'm nitesh requesting for the testing purepose"},{"count":1,"refundAmount":3505,"reason":"Order & Delivery Issues / cx placed two prepaid order by mistake  so, cx want refund"},{"count":1,"refundAmount":2000,"reason":"Others / while doing payment for single order customer did payment 2 times of 2000 rs \nnow customer want another 2000 rs payment"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx have ordered 12 kg cartap hydrochloride but recieved npk 19 19 19 instead, cx is ready to take the npk but need cartap instead"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The retailer received damaged products: 6 pieces of Chakraveer (Chlorantraniliprole 18.5% SC) 300 ml packs and 14 pieces of Chakraveer (Chlorantraniliprole 18.5% SC) 150 ml packs. Initially, the customer refused to accept the products due to the damage. However, after I assured them about the replacement, they agreed to receive the products. The customer is now requesting a replacement for the damaged items."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer ko wrong product pahuch hai or ek product quality galt gai hai to customer  nee order cancel kar diya"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / RTO - In transit Customer want refund Please initiate the refud"},{"count":1,"refundAmount":4000,"reason":"Others / from 10 days dispatched was not there only getting date but not getting dispatched on that day customer was farmer that why he has cancelled the order and he will not take any product on prepaid 0f 4000rs rs in future also he is from raisen where we cant give distributer rate that why he want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I had to place an order for 10 kg of Boron (500 gm packs), which should have been 20 pieces in total. However, by mistake I entered 10 pieces instead of 20 pieces. Because of this error, the farmer received only 5 kg (10 pieces) of the product.\n\nThe amount was entered correctly for 10 kg, but due to the quantity mistake, only 10 pieces were processed and delivered."},{"count":1,"refundAmount":733,"reason":"Others / test order"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / This is a customized order placed By Jashan deep \nOnly One box received as per customization details \nRemaining material in 3 boxes are in regular packing"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / CX placed an order of Katappa (Cartap Hydrochloride 4% GR, 5kg x 40). He has received 2 packets damaged. Please check the attached video on drive  for your reference."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order got RTO . no call from the courier side cx want replacement Kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Lahsun ka combo-648rs\nPyaj ka combo -648rs\n Npk 00 52 00 34- 1kg missing -460 rs  missing want replacement"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Seven packets were completely wet, and the contents were also damp. The retailer asked us to take the product back and provide a replacement, stating that they cannot sell the damaged packets."},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / not soluble in water"},{"count":1,"refundAmount":26322,"reason":"Others / 1152116 baned pincode"},{"count":1,"refundAmount":0,"reason":"Others / Due to the delay in dispatch, the order could not be sent on time. Now the customer no longer wants the product and is requesting a refund. Since the order was not dispatched, please process the refund at the earliest."},{"count":1,"refundAmount":0,"reason":"Others / Due to delivery being unserviceable in the customer’s area, we are unable to process this order. Therefore, we will refund the amount to the customer’s bank account.”\nplease ignore the video"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / RTO"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Bhavish Agrovet is a loyal customer. The last order worth ₹1,73,260 was successfully delivered, and all products were received properly except one—IMD-70 (30 gm).\n\nOut of 200 pieces, only 191 pieces were found in the box. The customer has shared photos but does not have a proper opening video, as there are usually 30+ boxes and it becomes difficult to record.\n\nThe value of the missing 9 pieces is ₹540. Kindly check from your end."},{"count":1,"refundAmount":357,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , cx want refund of this order"},{"count":1,"refundAmount":1022,"reason":"Others / It is prepaid order cancelled due to NSZ cx want refund kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer did not got  any call from delivery agent , full prepaid order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / test"},{"count":1,"refundAmount":666,"reason":"Order & Delivery Issues / The customer has not received doorstep delivery. order got RTO , tranking is  not update , so cx want refund of this product quantity"},{"count":1,"refundAmount":30000,"reason":"Others / This order was paid in advance; however, the customer has decided not to proceed due to issues at his shop. He has requested a refund of the prepaid amount. Kindly process the refund of ₹30,000 at the earliest."},{"count":1,"refundAmount":0,"reason":"Others / One packet of Mix Micro is damaged, so please arrange a replacement for this product"},{"count":1,"refundAmount":100,"reason":"Replacement & Returns / Order got rto, without any call or message to the cx"},{"count":1,"refundAmount":516,"reason":"Order & Delivery Issues / cx not getting any call for delivery.order got rto.cx want refund this order"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer ordered Dismiss | Dimethomorph 50% WP × 200 g packing – 25 pcs, but he received all mixed combo products including K Raja, Hexa 5, and Pro Grow. The customer is a very big dealer and this is an ₹85,000 order. Kindly approve the replacement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer placed 2lit triple attack recived only 1 lit"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / He wants replacement because in this order he say's Box and packaging is damaged due to heavy rainfall so that's why he cannot receive his material ."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx bought 1 kg x 50 kg Humic acid but he recieved 40 kg , 10 kg missing issue kindly check and resolve"},{"count":1,"refundAmount":0,"reason":"Others / Bifenzo this product was ordered for 100 liters. Out of that, 5 liters got leaked, kindly check this sir."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Fully Damage product"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer got 2 pc missing kindly check the attached video"},{"count":1,"refundAmount":150,"reason":"Replacement & Returns / Due to restrict district , product can't be deliver. So, kindly approve refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Instead of ferrous sulphate 1 extra bag of magnesium sulphate has been delivered to customer."},{"count":1,"refundAmount":0,"reason":"Payment Issues / PAYMENT ME COD AMOUNT 1000 CUT KR NHI GYA HAI"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx ordered quantity 40 pcs of 50ml spinosad 45, one piece is missing out of 40 pcs, kindly go through the videos and provide approval for the missing piece, so i can place missing bottle in cx next order ."},{"count":1,"refundAmount":0,"reason":"Others / High Charge not approved/Escalated to BA, cancel by BA team, avoide video"},{"count":1,"refundAmount":0,"reason":"Others / stock is not available"},{"count":1,"refundAmount":305,"reason":"Replacement & Returns / cx not getting any call from delivery boy , order got ort cx want refund"},{"count":1,"refundAmount":0,"reason":"Others / damage prouct"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / instead of 20 kg ferrous sulphate we sent 20 kg wild animal repellent"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Sir, the delivery boy marked the customer’s order as RTO without even calling the customer. The customer is still waiting for the order, but no call was made for delivery. Please process a replacement for this order, as I need to send it again. This is a big customer with around 100 acres, and I have already given him orders worth over ₹30,000 earlier. I sent this product for trial results, so please arrange the replacement otherwise, we may lose this customer."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / No call from delivery person customer is required this product please check this issue n resolve"},{"count":1,"refundAmount":0,"reason":"Others / Please note that the MRP and expiry date are wrongly printed on these 4 products for the customer. Kindly send new labels.\n\n**Products:**\n\n* Propcyp – 100 ml\n* Docter 505 – 100 ml\n* Dr. Zole – 100 ml\n* Azodharma – 250 ml"},{"count":1,"refundAmount":0,"reason":"Others / Test"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer ordered 20 cases (25 kg variant) of NPK 00:52:34, but only 17 cases were delivered. 3 cases are missing."},{"count":1,"refundAmount":1245,"reason":"Order & Delivery Issues / Cx has placed the order by himself ...his pincode comes under unserviceable district , kindly initiate his refund of his prepaid amount i.e . 1245rs"},{"count":1,"refundAmount":45000,"reason":"Replacement & Returns / We were unable to dispatch this order, so please refund the payment to the customer.\nAccount Number\n100031105130\nIFSC Code\nESFB0007016"},{"count":1,"refundAmount":835,"reason":"Order & Delivery Issues / The customer had ordered 1 case of the Chakraveer product. Due to an issue from the delivery side, the order was returned (RTO). The customer had prepaid ₹835, and now the customer is requesting a refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order joker 40gm x 3 QTY , he receive 2 QTY safe and 1 QTY receive only in  2 gm  ,    cx want replacement"},{"count":1,"refundAmount":0,"reason":"Payment Issues / Order was full prepaid but payment was not updated from our side then customer paid againn the cod amount which was 27000"},{"count":1,"refundAmount":0,"reason":"Others / Customer booked Azozole 25 ml x 1 , and IMD 178 250 ml x  1 , he recieved only IMD 178 , Azozole missing kindly check cx wan replacement"},{"count":1,"refundAmount":5710,"reason":"Others / Due to shipment damage during in transit and very late delivery cx didnt receive the package ... also his pincode comes under restricted pincode ....kindly refund it asap"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Customer has not able to receive the parcel due to some tragedy that took place in his family. at time of delivery customer is not at his hometown. He is a genuine customer who took full prepaid order before this order \nNo video Attached."},{"count":1,"refundAmount":80,"reason":"Others /  Partial paid Order RTO, want refund\nA/c-02023002729\nIFCS Code-yESBOGMUB02"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / courior issue ki problem ki vjah se RTO hogya order please ignore the image and vedio"},{"count":1,"refundAmount":130,"reason":"Order & Delivery Issues / cx want to refund because NSZ pincode cx have not other pincode"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer ordered Cartap Hydrochloride50% SP, , four boxes, 35 KG total product. But customer received only thirty30 KG product, and one box of 5  KG product is missing ."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got rto , cx want refund of this amount"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / NASHAK FIPRONIL 40 40 MISSING 14 PC"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Mismatched product instead of Attack cs they have sent 10 kg of plantivo return the product and send the attack cs 10 L back."},{"count":1,"refundAmount":0,"reason":"Others / sir /maam is order mai 1 quantity leakage gaya hai isme 2 pac ctpr 18.5 sc product gya tha customer ko ,"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Nema prime 1 ltr x 5 ltr missing in this order cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / humic acid 1 kg packaging 1 packet missing , and also seaweed extract 5 lit packaging 4 packs missing , and zinc sulphate 5 kg packaging 4 packs missing in this order customer need replacement of those missing products"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got RTO so cx want refund of this order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / the cx wants order but the the cx not recieved any call from delivery boy ... anfd order is rto"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Doctor 505, 500 ml packing – 1 piece is leaking, and 250 ml packing – 7 pieces are leaking. Also, Chakrawarti 250 ml packing – 2 pieces are missing.  video link - https://drive.google.com/file/d/1hloTfqXwbbzg24NgqjYzwMN95FuHcM45/view?usp=sharing    .   https://drive.google.com/file/d/117ZriNFfEKsDNg1Abd67wizUvowbIteA/view?usp=sharing    .   https://drive.google.com/file/d/1WmOEXo4A2Wa_KUUGqUUqqbCWjD9dIetg/view?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / RTO - Customer want resolution"},{"count":1,"refundAmount":5212,"reason":"Others / The customer received the material in a single box containing two products. One of the items, Chakrveer, appeared slightly damaged. Due to this, the customer returned the product  and is now requesting a refund.Previously as well, in an earlier order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / missing 3 products"},{"count":1,"refundAmount":0,"reason":"Others / please check this late time he ordered same product but he received in aluminum bottle , now it came in plastic bottle , customer need only aluminum packaging"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / DELIVERY BOY RETURNED THE PRODUCT WITHOUT DELIVERY"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Test , Test ,Test ,  Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test , Test ,"},{"count":1,"refundAmount":0,"reason":"Others / 2025-11-22 15:39:25 par order lagaya tha or ajj order 01-12-2025 ko cancel kar rhe order deley hone ke karan coustomer apna payment refund mang rhe hai, kindly ignore the attached video"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx bought 1 kg x 100 , Humic acid ,  but he recieved 97 kg , 3 kg missing cx want replacement kindly check and aprove"},{"count":1,"refundAmount":0,"reason":"Others / The customer placed an order worth approximately ₹1,25,462. Due to improper packaging shown in the app and damaged delivery, the customer claimed the product was duplicate. After explanation, they are now requesting a discount on their next order and"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , No call from courier side cx want replacement kindly check - please egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial  prepaid order returning only one time called delivery boy to the cx than no call from courier side  cx want replacement  kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / 20kg Chloro 10GR Went instead of Katappa. So please check and process for return and replacement soon"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 10 pieces of K-Mite are missing. The customer has received only Humic Acid."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Due to a misunderstanding, I treated 100 pieces (10 kg) as 10 pieces and dispatched only 10 pieces to the customer—6 packs of 100 g and 4 packs of 50 g. The remaining quantity of 9 kg 200 g is yet to be sent; kindly approve the dispatch at the earliest."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked anti virus 250 ml x 10  but he recieved only 9 pack, one piece missing cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / mismatch product"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx ordered 4 products  but cx got only 3 products , Katyayani chakrawarti 100ml x 1 is missing so cx want refund of missing product"},{"count":1,"refundAmount":0,"reason":"Payment Issues / cx did a prepaid amount of 150 which was not updated in his order and he paid full amount during delivery. So kindly refund that 150 rupees so that cx can use this 150 as prepaid for the next upcoming order."},{"count":1,"refundAmount":440,"reason":"Order & Delivery Issues / The customer said that he received a call from the delivery person one day only he  asked  for the address, but the delivery was not made that day. The delivery person said it would be delivered the next day, but after that there were no further call"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / REPLACEMRNT"},{"count":1,"refundAmount":804,"reason":"Order & Delivery Issues / NSZ Pincode"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / By mistake i have entered wrong SKU details of 250 ml and customer want 500 ml*10 packing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order & Delivery Issues / This order has been marked as RTO without proper intimation to the customer. The customer did not receive any call from the delivery person. When he visited the hub directly, they informed him that the order had already been returned (RTO).\n\nNow the customer requires the products on an urgent basis. He has already paid ₹150 as an advance for the previous order.\n\nKindly approve placing a replacement order by adjusting the ₹150 advance amount against the new order.\n\nRequesting your approval at the earliest to process this urgently"},{"count":1,"refundAmount":0,"reason":"Others / Mam  the material was supposed to be delivered with the current-month (December) manufacturing date, but the customer received September manufacturing.\nAlso, the packing is incorrect —random quantity was sent.the customer faced a bad experience from us.\nPlease arrange to correct this."},{"count":1,"refundAmount":500,"reason":"Others / Cx booked 12.5 kg Humic and prepaid 500 Rs ,   but near by pin cods not serviceable so cx want refund kindly check ( please egnore uploaded unboxing and product vedio  )"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx order Katyayani Humic+FULVIC 800gm x 5Katyayani Samartha - Carbendazim 12 % + Mancozeb 63 % WP 250gm x 1 but Katyayani Humic+FULVIC 800gm x 5 missing please prove replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / late arival"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I placed this order on 10/03/2026 and Cx received it on 17/03/2026, he received total 20 box and when he open it he found out that 6 products and a complimentary t shirt from our side is missing quantites of different missing products i have mentioned already , He orderd from us before but never complaint this is first time so kindly resolve this and send the missing products to the Cx with that one complimentary  t shirt."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer ordered 100 pcs Garuda but received only 40 pcs, and Hexaconazole was delivered instead of Seaweed; customer is also complaining about poor packing quality and requesting return with prepaid refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / zinc sulphate is not recived to customer , customer has recieved 4 box"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Ihave placed the order in1 kg packing customer received in 500 gram packing ... now customer wants in 1 kg packing"},{"count":1,"refundAmount":6240,"reason":"Order & Delivery Issues / Cx  Pincode  is  unserviceable  order is cancelled  please refund his amount"},{"count":1,"refundAmount":5440,"reason":"Order & Delivery Issues / galti se 2 order lag gaya or 2 no product same hai   prepade hai cx ko 1 order ka refund chiya"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total recieved 6 boxes and 2 Begs of humic acid 12.5 kg packing , and Katyayani Soluphos | Phosphate Solubilizing Bacteria  1 ltr x 10 qyt missing , cx want replacement 2 vedios added on re[placement form and remaining vedio escalated to shweta mam , kindly aprove"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Their's  some mistake happen  , i placed 500 ml sku   dr zole   bt   goes  50 ml only , so i requiest    replace the remaing products  ."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer has received all the boxes, but one bottle of Chakraveer (Chlorantraniliprole 18.5% SC) 60 ml is missing. Kindly arrange a replacement for the missing bottle or adjust the amount as a discount in the next order."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Due to late delivery, the customer no longer required the product. Therefore, the order was marked as RTO, and now the customer is requesting a refund."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 3 pcs of humic acid is missing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx not received door step delivery , order got RTO , cx want replacement of this order"},{"count":1,"refundAmount":1070,"reason":"Others / West Bangol Restricted Pincode Please initiate refund"},{"count":1,"refundAmount":1000,"reason":"Order & Delivery Issues / pincode not servicable"},{"count":1,"refundAmount":2900,"reason":"Product Missing or Less Quantity / The farmer did not receive the 12.5 kg bag of humic. All other products were received. The order arrived in two boxes."},{"count":1,"refundAmount":43884,"reason":"Others / Earlier we had agreed to provide 230 ml packing but now it is being declined Therefore kindly grant approval to refund the prepaid amount to the customer\n\nCustomer ACCOUNT Numbar\n\nIFSC - PUNB0268500\nACCOUNT NUMBER - 2685000100050632\n\nCustomer Prepaid amount-22000rs/-"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , no call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx recieved all 19 boxes but in this 50 kg plantivo was missing which he didnt recive a single quantity also"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , courier not provided door step delivery cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":925,"reason":"Others / cancel due to  High Freight Charge"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx orderd 15 kg Katyayani Beauveria Bassiana Bio Insecticide Powder in 1 kg packaging at the rate of 326 rs/kg and according to Cx when he received the order two packet were damaged so he wants replacement of that two packets."},{"count":1,"refundAmount":0,"reason":"Others / The customer placed an order for All-in-One Fungicide 1 kg × 50 kg and Emathio (Emamectin Benzoate 3% + Thiamethoxam 12% WG) 1 kg × 16 kg. However, the customer received All-in-One Fungicide 100 g packs totaling only 5 kg, and instead of Emathio, he received Emamectin Benzoate 5% (1 kg × 16 kg).\n\nThe customer has agreed to keep the Emamectin Benzoate 5%, but he urgently requires the remaining 45 kg of All-in-One Fungicide. This is the second order in which the customer has received incorrect products.\nKINDLY FASTER THE PROCESS CX NEEDES FASTER DELIVERY URGENT REQUIREMENT"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The delivery boy did not deliver the order to the customer’s billing address and kept the order on hold for 2–3 days. After that, the order was returned to origin (RTO) without calling the customer. Now the customer is requesting a refund, so please process the refund at the earliest."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / BPH Super + | Dinotefuran 15% + Pymetrozine 45% WG |  1kg is missing sir"},{"count":1,"refundAmount":0,"reason":"Others / product not delivered on time"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer has received the order, but several products are missing, and the delivery was delayed by 25 days. Out of the total order value of ₹40,480, products worth ₹8,810 are missing. Kindly review all the videos and the invoice, and arrange a replacement for the missing items at the earliest to maintain good business relations in the future."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx order 2 qty of triple attack but he received only one qty , cx want replacement"},{"count":1,"refundAmount":0,"reason":"Others / Customer booked 00:00:50 - 1 kg x 70 kg , but he recieved 1 kg x 25 kg opened packaging customer want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer reported missing items total 2pieces of Azozole (100 ml packing) and 1 piece of Azotri Pro (100 ml packing)"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Test"},{"count":1,"refundAmount":0,"reason":"Others / damage  i boxs"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer did not receive the full NASAK 25 quantity so please check and resolve this issue"},{"count":1,"refundAmount":311,"reason":"Order & Delivery Issues / customer placed same order earlier , by mistake he placed same product gain that's why he cancelled this order customer need refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / We were supposed to send 60 kg of zinc sulphate in 5 kg packing, but the customer has received only 12 kg in 1 kg packing so far. The remaining 48 kg is pending and needs to be dispatched as soon as possible."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / less quantity"},{"count":1,"refundAmount":680,"reason":"Replacement & Returns / cx not getting any call from delivery bot , order got rto cx want refund"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / There has been no call or message on Cx from the delivery agent. I raised the ticket for this but finally the  Balram sir tell me to fill the replacement form. And befor also cx an order placed from KKD app, that also needs to be replaced. That order was also not delivered. Old Order Id - KSK-143488"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got rto Delivery boy not provided door step delivery kindly check cx want another product on this replacement order  , please egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx received wrong product- i have placed an order of npk 00 52 34 - 5 kg, bt instead of npk, he had received zinc sulphate - 3 kg in 1 kg packing"},{"count":1,"refundAmount":0,"reason":"Others / The customer reported a packaging issue and has concerns about the product’s effectiveness. He is requesting a replacement if results are not visible within 10 days"},{"count":1,"refundAmount":2540,"reason":"Order & Delivery Issues / This is A Test Order placed by Sagar sir please Make Refund"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Total Boxes Received: 7\nIdentified a shortage in the received consignment:\nProduct: Thiophanate Methyl 70% WP\nPacking Size: 250 gm\nQuantity Missing: 8 units [ 2KG ]\nKindly approve the replacement for the missing quantity.\n\nPlease refer to the opening videos attached below for your verification.\nhttps://drive.google.com/drive/folders/1gNOKYiPd-KP8-9YroeEsMCHxPYcPlTIC?usp=sharing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing item"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer ordered Imida | Imidacloprid 30.5% SC Insecticide – 10 L. However, the customer did not receive the Imida. Instead of Imida, they received Seaweed Extract 1 L in small boxes.\n\nThe customer received a total of 6 boxes as follows:\n• 3 boxes of Seaweed Extract\n• 1 box of EMA\n• 1 box of Humic\n• 1 box (the Imida) is missing\n\nIn place of the missing Imida, the customer is sending back the Seaweed Extract. Please check the unboxing video."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / ORD/K0-181/39871 this order is RTO intransit coustomer bol rhe unko delivery boy ka koi call massage nhi aaya hai.please ignore image and vedio"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / instead of 1 liter soil prime we sent 1 liter calsol \ninstead of 1 liter bloom booster [1000 rupees per liter ] we sent 100 ml bloom booster"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer ko na hi call gya hai or na hi msg customer ko order chhaiye"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Cx received material after 1month \nTICKET ID : KO-10665\nI accelerate this issue on slack also"},{"count":1,"refundAmount":0,"reason":"It was a mistake from delhivery side , cx didnt recieve any calls from courrier side , cx need asasp as this is sample order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / farmer ne 1 kg plantivo or 100 gm k 10 box mix micro or 250 ml k prow grow book kiya tha lekin pro grow bilkul nhi gya or mix micro 1 nhi gya"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / As per order i have placed azozole and chakraveer , in invoice also mention that 2 boxes , but cx received only one cartoon , please check once. courier boy also telling that your company had send the shipment only one box.Due to season down cx no need the product, he need refund. please check once and let me know further information"},{"count":1,"refundAmount":0,"reason":"Others / Katyayani VASISHTA (Thiamethoxam 1% + Chlorantraniliprole 0.5%) 2.5kg x 1\n6 PC GOT DAMAGED IN TRANSPORT"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / sir maine 4 kg humic ka order place kiya tha jisme 800  gm ke 5 packing jana tha jisme galti se 4 packing add ho gaya hai"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / ORD/K0-153/39128 \nits been 20 days the order has been palced but the product was not yet delivered  but the cx wants the product on urgent bases but he did not get any  call from the delivery, so because of delay in delivery  the cx wants to cancel the order and wants amount refund."},{"count":1,"refundAmount":500,"reason":"Payment Issues / The customer’s total bill was ₹7,800. He had already paid an advance of ₹1,000, so the remaining payable amount should have been ₹6,800. However, at the time of delivery, the delivery boy asked for ₹7,300, and the customer also received a message showing ₹7,300.\n\nThat day was my weekly off, so another advisor informed the customer to complete the full COD payment and that Sunil sir would speak with him the next day. Sir, the customer’s payment is genuine, so please process the refund for the extra amount charged.\nAshok kumar\nBANK ACCOUNT NO - 61237461174\nIFSC CODE - SBIN0032116"},{"count":1,"refundAmount":479,"reason":"Order & Delivery Issues / cx not getting any call for delivery , order got RTO , cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Copper sulphate 3 packet"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / For KSR-7378, the customer had a shortage of 20 kg of Zinc Sulphate (1 kg packing), which was already approved. We placed a replacement order for 20 kg, but due to a technical issue, the order was placed with the incorrect quantity."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer says that some material has been damaged Please check and resolve this problem"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer ordered 1 case of NPK 19:19:19 and 1 case of Humic, 2 packets of Humic are damaged, and 1 packet of NPK is damaged."},{"count":1,"refundAmount":1335,"reason":"Others / The customer has been blocked due to a regional issue. Please refund the customer’s prepaid amount."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total boxes received: 15;\nMissing items:\n* Doctor 505 – 250 ml packing (Qty: 10 L / 40 pieces)\n* Bhannat – 250 ml (1 bottle missing)\nWe request you to kindly arrange dispatch of the missing products at the earliest."},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / The customer had ordered Chakrveer (150 ml), 20 pieces. The box was received in a heavily damaged condition, and 5 bottles inside are damaged."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer recieved the parcel and 3 product are missing  Mancozeb , propineb and neem oil and in NPK 20:20:20 - 500gm x 40 pcs came   500gm 20 pcs are missing only 40 pcs went , also he recieved humic 20kg extra which still he is ready to keep and he will pay the amount for that"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer do not recieved his order"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / due selecting wrong sku product mismatched need replacment"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery boy ne worning di ki OTP nhi bataoge to product cancel kar dege. to cx ne OTP bata di to product RTO  kar diya hai delivery boy ne, farmer ko product chahiye"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Bill was generated for 300 Kg Kzeb M-45, but only 150 Kg was dispatched; only Kzeb M-45 is short, and all other materials were dispatched correctly. Please check and arrange dispatch of the remaining 150 Kg at the earliest."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Katyayani Cartap Hydrochloride 50% SP 250 gm  ka  order kara tha par Katyayani Samartha chala gaya h cx ko"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / There was a mistake by the customer while creating the order, so the customer wants a refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer wants a replacement because the quantity of Chakraveer 60 ml pack is less. this is regular cx"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Katyayani Nashak | Fipronil 40% + Imidacloprid 40% WG   ALL MATERAIL ARE MISSING PLEASE SEND THE  MATEREAL  ARGENTLY"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Phenthoate 50% Ec - 250ml Packing - 4 Peices Missing \nRequesting for replacement Amount 550/-rs"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Samartha 500gm packing 20 kg. By mistakely I placed 10kg  20pcs  I still need to send another 20 pieces. Kindly please give me permission to place the order Sir."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / K - raja missing in order \ncustomer wants missing product"},{"count":1,"refundAmount":0,"reason":"Others / RTO RECEIVED DHILEVRY KE SIDE SE RETURN WITHOUT OTP VERIFICATION FARMER APNI SIDE SE PRODUCT LENA CHAH RHA THA."},{"count":1,"refundAmount":0,"reason":"Others / Paid Order RTO, want to replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order was canceled due to late dispatch. The customer was informed at the time of cancellation, and it was agreed that the adjustment would be made in the next order."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / sir cx ko product ki rerquirnment hai . replacement order hai, 2 time order RTO huaa hai. cx ke pass pass koi call  nhi gya hai and order RTO ho gya hai. sir please arrgen order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx not getting any call form delivery , order got RTO , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Others / Chakrawarti missing 200 ml x 1 , cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Others / \"There is a complaint from the customer that the sack of 00 52 34 has been opened, and the material inside has completely hardened  damage  product"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / customer ordered on 13th january and order r=was out for delivery on 8th january after 26 days so he  didnt recieved the order as requirement was ended so kindly approve to use this payment of 1600Rs  in his new order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The shipment has been lost in Nagpur, and the customer wants a refund. He is saying: ‘I have not received the order till date, so kindly refund my advance amount within a week, otherwise legal action will be taken."},{"count":1,"refundAmount":0,"reason":"Others / Imamectin Benzoate should be in SC formulation, but the farmer received it in powder form. Around 14 pieces were affected, so he needs a replacement"},{"count":1,"refundAmount":0,"reason":"Others / customer received 15 litre temos in complete leaked condition, cx do not received POD"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this replacement order, 1 product (Chakraveer 150 ml) is missing, while the other product was delivered. The customer is requesting a replacement for the missing item (Chakraveer 150 ml). This is a regular customer, so kindly approve this ticket"},{"count":1,"refundAmount":643,"reason":"Others / WB banned PIN code, so please initiate the refund."},{"count":1,"refundAmount":0,"reason":"Others / The customer reported that the Katyayani Pseudomonas Fluorescens 1 kg packs are damaged, with a total of 12 kg affected. The customer is requesting a replacement for the damaged quantity. Kindly check and arrange the replacement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / in deal approval total quantity of elpi will be 20, but its my mistake i will place only 10 piece , so rest quantity of elpi 10 piece ,i placedin new order"},{"count":1,"refundAmount":100,"reason":"Payment Issues / customer not agree for full prepaid \nand want refund 100/-"},{"count":1,"refundAmount":342,"reason":"Replacement & Returns / Customer had placed a prepaid order. At the time of delivery, the OTP was not received on the customer’s phone, due to which the order was marked RTO. Now the customer is requesting a refund"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Incorrect Delivery – NPK 19 Short Supplied"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call , order got RTO , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The product was damaged before delivery. The customer is requesting either a refund of the prepaid amount or to use the prepaid amount for the next order."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Cx placed an order , worth  of 96140 rupees in which he purchased multiple products including ''Katyayani Pro Grow Gibberellic Acid 0.001%  Qty : 30 litre and Katyayani Dr. Zole | Azoxystrobin 11% + Tebuconazole 18.3% SC Qty : 30 litre but when Cx received the order , the quantity of the product that i mentioned above was mismatched , He got 40 litre gibberellic acid and 20 litre Dr. Zole. by mistake he received 10 more quantites of gibberellic acid and 10 less quantities of Dr. Zole."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / A total of 20 boxes were delivered: 3 boxes of humic and 17 bags of Bhumiraja. The Bhumiraja quantity (20 kg) was received in excess of the total ordered quantity, while the humic quantity is 20 kg short."},{"count":1,"refundAmount":0,"reason":"Payment Issues / SDLJFNVM"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 1 box missing from the delivery"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Replacement Request – RTO Order"},{"count":1,"refundAmount":288,"reason":"Others / The customer has not received the order. The order was returned (RTO) and it has been a long time. The customer is now requesting a refund."},{"count":1,"refundAmount":0,"reason":"Others / farmer ne 11 tarik ko order kiya tha lekin order me bhumika or humic stock me nhi tha to order kafi smy se nikal nhi paya or farmer ki crop ki stage nikal gyi bhumiraja dalne ki to faarmer order nhi le skta h uska bolna h ki meri koi glti nhi mene kai dino tk intzar kiya or kai bar call bhi kiya lekin order nhi aaya or ab 1 mahine  baad order aa rha to kese  le skta hu order ka kya kru ab  ye product nhi chahiye ya to paisa de do ya replacement me koi or product de do npk vagera"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / delivery boy not provide delivery , order Get RTO , cx need refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order 1L bloom booster and cppu . he had a doubt in the quantity when he measured it was only 900ml. so cx is asking for replacement for 100ml"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer didn't recieved  any call from delivery side  .  bez of that order  is rto now   , so i want to     replace the new order  ..."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / In this order, there was 5 kg of Mix Micronutrient and 2 liters of Catalyzer. These two products were not dispatched. Please check the videos for confirmation.\nAdditionally, one 2 kg packet was damaged 00:52:34. So these items also need to be sent again.\nhttps://katyayaniorganics.slack.com/archives/D06TVQK7WB1/p1767871431813889"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / test"},{"count":1,"refundAmount":0,"reason":"Others / Customer wanted the delivery in 2 days hence the order got cancelled before dispatch want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / product not recived ."},{"count":1,"refundAmount":33,"reason":"Others / non serviceable zone Please initiate refund"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / CX placed an order for Katyayani Katappa Cartap Hydrochloride 4% GR 5kg (48 pcs). Out of these, 5 pieces were received with damaged packaging. This is the customer’s second order, and damaged packaging was reported in both orders. Kindly check the is"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer is waiting for the order, but the delivery boy did not call the customer regarding the delivery. On the same day, he had two orders  one was delivered and the other was marked as RTO. Now the customer wants the same order again as a replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / this customer placed an order on our website on 18th October 2025, but we were unable to deliver the product"},{"count":1,"refundAmount":0,"reason":"Others / order got RTO"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / BHANNAT -1LTR , QUANTITY -10, MIX MICR0- 1KG , QNTYTY-10KG, SEAWEED EXTRACT -250PCKNG, 4PICS, YE CX NE ORDER LGAYA THA , LKN vihical accident KE KARAN RTO HOGYA HAI , CX KO AV SAME ORDER CHAHIYE JO USNE ORDER KIYA THA"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx did not get the order , the  order was misround and order get 30 km away  ."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning no call from the courier side cx want replacement please check and egnor unboxing vedio link"},{"count":1,"refundAmount":187,"reason":"Others / cx placed his order in Non Service Zone , order has been cancelled by our side , so cx want refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX not getting any call for delivery , order got RTO , Cx want replacement"},{"count":1,"refundAmount":0,"reason":"Others / due to late dispatch ... cust. dont wants order .. he want refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning , delivery boy only single attempted but not delivered cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":354,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got rto , cx urgent need this product ,so cx already placed prepaid order through sales person , cx want refund of this amount"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / customer   order  15 kg  Cartazen | Cartap Hydrochloride 50 % + Buprofezin 10 % WP   bt  cx found ston  inside the packet ,    customer wants replacement of this products plz look into   this matter  and replace  as soon as possible   ."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / This is for the second time cx receiving less quantity in 1L bottle (100ml missing). Last time we have given replacement for 100ml and again it's happening in every orders. Kindly resolve this issue and get a replacement for cx at the earliest."},{"count":1,"refundAmount":0,"reason":"Others / This order was placed on 28/11/2025 and it has still not been dispatched...The customer has waited for a long time, and due to the continuous delay, he now wants to cancel the order. Kindly cancel this order and arrange the refund of the prepaid amount of this order..."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / We have received a complaint from the customer regarding a shortage in the recent delivery of materials:\n\n1.Bhumiraja GR\n\nThe customer received only 32 pcs.\n\nAccording to the packaging, 1 bag contains 5 pcs.\n\nThe customer received 5 bags of Bhumiraja (5 × 5 = 25 pcs) and 1 small box containing 2 pcs, which totals 32 pcs.\n\nThe customer had ordered 38 pcs, so 6 pcs are missing.\n\n2.Fantastic GR\n\nThe customer received only 15 pcs (each bag contains 5 pcs).\n\nThe customer ordered 16 pcs, so 1 pc is missing.\n\nThis is not the first time the customer has experienced missing products. The last order also had the same issue.\n\nKindly investigate the matter and arrange for the missing materials to be sent urgently. Please ensure that during dispatch, proper checks are done to confirm the correct quantities of each item before shipment."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / K - Mite Hexythiazox 5.45% EC - Packing size - 1L; Qty - 2L Was completly leacked and Damaged. Kind request to approve replacement."},{"count":1,"refundAmount":0,"reason":"Others / customer required 100 gm packing, but by mistake 500 gm packing was sent. Kindly arrange a return for the incorrect items and resend in 100 gm packing\n\ntotal order is 10 kg in 500 gm packing. customer actually needs 100 gm packing. After convincing,"},{"count":1,"refundAmount":0,"reason":"Others / cx required humic and fulvic acid 1kg as sample after placingit was  going on high charge . cx told cancel the product and required 100rs refund as paid as prepaid"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer need this product but delivery boy did not delivered product"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got rto , no call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":781,"reason":"Payment Issues / This is a Test Order Placed By Sagar Sir Please make Refund"},{"count":1,"refundAmount":0,"reason":"Others / customer placed prepaid order vof 9194 rs , order got rto as customer did not receive call from delivery agent , customer placed another cod order 16000  rs want to do adjustment of 9000 rs in that order"},{"count":1,"refundAmount":0,"reason":"Others / 1 PC GOT DAMAGED AND CUSTOMER IS SAYING THAT MATERIAL IS LESS IN THAT PACKING"},{"count":1,"refundAmount":361,"reason":"Order & Delivery Issues / The order was not placed due to the pincode being banned.Please process the refund for the amount.\nwest bengal pincode - 712125"},{"count":1,"refundAmount":680,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , cx want refund of this amount"},{"count":1,"refundAmount":1867,"reason":"Order & Delivery Issues / this order is cancelled due to NSZ pin code so cx want his amount refund"},{"count":1,"refundAmount":0,"reason":"Others / Order has been cancelled because of late dispatch. Customer has paid 12000 as prepaid so kindly refund this amount"},{"count":1,"refundAmount":500,"reason":"Order & Delivery Issues / ORD/K0-153/38925\n Its been 10 days the order has been palced but the product was not yet dispatched but the cx wants the product on urgent bases, so because of delay in dispatch the cx wants to cancel the order and wants amount refund."},{"count":1,"refundAmount":38,"reason":"Order & Delivery Issues / cx want refund because no call or mesage from courier"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / ONE  60 ML Bottle is leakage cx want replacement"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / customer order  402 gm 134 paacking   bhp super + bt    but customer recieved  3 different colours of products , also  products  weight   are differents ..  and  customer recieved with out  shield packing products"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not  getting any call for delivery , order got RTO , CX want  replacement of this order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / K-917344 product ordered at 29/10/2025 \nproduct reaches hub at 12/11/2025 , delivery boy called cx and told product is damaged so cant deliver they are returning , the product got not delievered or rto till 24/11/2025\nafter that cx told to cancel the product already been 1 month , now cx want  another products for that prepaid amount"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Order was placed on 2nd Feb (EDD: 8th Feb) but has not yet been delivered. A delivery issue ticket was raised and multiple escalations were done, but the customer did not receive any calls from the delivery team and the status was repeatedly marked as customer not available.\nAs the products are no longer required, Meanwhile, another order placed by the same customer on 4th Feb was delivered successfully without any delivery issues.\nConsider this issue, Kindly approve the refund or replacement."},{"count":1,"refundAmount":100,"reason":"Replacement & Returns / No call was made to the customer regarding delivery.. AND the order was RTO ..ALSO  the ticket was booked for that problem but no update was received on that"},{"count":1,"refundAmount":0,"reason":"Others / delivery BOY did not deliver the customer's order."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The products received by our customer, issues were observed in packaging and labeling quality.\n\nDetails of the concern are as follows:\nChlorpyriphos 50% + Cypermethrin 5% EC – The bottle is physically damaged.\nLambda-Cyhalothrin 4.9% CS (250 ml) – The bottle was received without any label.\nBispyribac Sodium 10% SC – The label text is faded and not clearly readable.\n\n\nThe customer has reported that the overall packaging appears old, and the labeling quality is poor, Due to these issues, the customer can't sell the products.\nkindly request you to arrange for the return of the affected materials and approve a replacement at the earliest.\n\nhttps://drive.google.com/drive/folders/1lnDLP2hQ_4xp-3t7vLq1m00LGNrfq8NT?usp=sharing"},{"count":1,"refundAmount":288,"reason":"Replacement & Returns / The customer had ordered Katyayani Anti Virus 250ml (1 unit) but the order was damaged. Therefore, the customer did not accept the delivery and is requesting a refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / A total of 6 boxes were delivered. The quantity count is correct overall, but for COC-50, 7 pieces of 500 gm and 12 pieces of 250 gm were received, along with 1 piece of K-Zeb in the box. Overall, there is a shortage of 4 kg."},{"count":1,"refundAmount":0,"reason":"Others / Chakrveer box is open and damage"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order not delivered"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due cx recieved silver pouch packging and i placed the order of  printed pouch so customer refused to take the material pls replace it"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer had placed an order for NPK 005234, but they received NPK 202020 instead. Please assist the customer and ensure that their correct order is delivered to them as soon as possible."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx has not received any call for delivery , Order got RTO , CX want replacement of this order"},{"count":1,"refundAmount":342,"reason":"Others / this prepaid order has been  Cancelled  by our side due to nsz (nodia -741504) , so cx want refund of this amount"},{"count":1,"refundAmount":321,"reason":"Order & Delivery Issues / order got rto delivery related issue cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked wild animal reppelent 1 kg x 6 but he recieved only 5 kg one kg missing kindly check customer want replacement"},{"count":1,"refundAmount":0,"reason":"Others / customer got prepaid order but order got rto \ncustomer did not got any call from delivery agent"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The delivery boy did not call for parcel and returned it ."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer got total 26 packet of humic acid instead of 30kg , please give him as soon as possible"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Cx want the product, delivery agent didn't delivered the product got RTO , Kindly approve replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 1kg humic packet missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / 100 ml bottle contains only 80 ml, and 20 ml is short."},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / COC , water me fully soluble nhi h, jam ja rha h"},{"count":1,"refundAmount":604,"reason":"Order & Delivery Issues / order canecl due to pincode unserviable"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Bhannat product is missing in 1 quantity 1 L bottle, check it and clear it asap."},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / Shipment was damagedso please refund to cx"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer booked 800 gm x 10 - Humic acid ,it is returning delivery boy is not provided door step delivery cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / It is prepaid order cx booked anti virus 500 ml x 2 but he recieved Humic acid 400 gm x 1 instead of anti virus kindly check cx want replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / out of 25 kg humic acid  cx has recieved only 20kg , total recievd boxes 3 box, one box contain 20kg humic acid , rest two boxes having liquid products.please check and provide approval for missing products"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer placed an order for KMycin 6gm  – 40 packs. However, out of these, 6 packets were received empty. There was no Material inside those packets customer need replacement of missing 6 packets"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx got 12 malathion bottles of different quantities with leakage, he wants to adjust this amount of these leaked bottles in his next order. so please approve a amount."},{"count":1,"refundAmount":8025,"reason":"Others / cx pay 40720 Rs , But order aomunt is 33225 rs , remaming 7495 rs , cx want refund ."},{"count":1,"refundAmount":0,"reason":"Others / order cancelled Due to delay in dispatch"},{"count":1,"refundAmount":0,"reason":"Others / Ammonium Sulphate (300 kg, 1 kg packing)  worth -23400Rs was mistakenly added by the customer. and he wants to return it\nWhen the delivery executive handed over the order, the customer realized the mistake"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / product return from delivery side due to misrouted"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Instead of receiving in 30 ml pack he received 20 pcs in 10 ml pack"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Ma’am, this order needs to be cancelled and the payment refunded. This is a Bikaner order, and orders for Bikaner are required to be fully prepaid. However, the customer is not willing to make full prepaid payment as he does not have trust. Therefore, the customer wants a refund of the advance payment. Please process the refund."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Cx didn't cancel the order but here it's showing order is cancelled, didn't get any call from delivery agent , he want replacement order of the same product"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / dear sir/maam order  lagate time my  mistake rong quantity fill invoice 2 packing but usko 20 packing jana tha amount maine usme  rong add  kar diya  2 packing = 2550 = 5100  usko lekin 2 pac hi mila invoice ke according please uska baki product replace kra dijiye"},{"count":1,"refundAmount":1522,"reason":"Others / The customer wants a refund, stating that the parcel was not received. Please initiate the refund."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / A/C NO-411302120093232\nIFSC CODE-UBIN0541133\nA/C HOLDER NAME-SHAHJAN ANSARI"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx place chakraveer 60ml ( 8 pack), he received 250 ml imida 30.5 ( 410 rs), he ready to keep Wrong material , want replacement charkraveer"},{"count":1,"refundAmount":50,"reason":"Order & Delivery Issues / RTO - The customer wanted home delivery because the hub address is 50 km away from their location. Now the customer wants a different product—can we place a replacement order"},{"count":1,"refundAmount":0,"reason":"Others / Delivery address issue - want to book for new delivery address"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / replacement"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer placed an order for Joker | Fipronil 80% WG, however, they received Nashak | Fipronil 40% + Imidacloprid 40% WG instead.\nThe customer is refusing to keep the incorrectly delivered product and has requested a replacement with the originally ordered item.\nKindly check this issue and arrange for the replacement at the earliest.\nkindly ignore the opening video"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order has been marked as RTO without proper intimation to the customer. The customer did not receive any call from the delivery person. When he visited the hub directly, they informed him that the order had already been returned (RTO).\n\nNow the customer requires the products on an urgent basis. He has already paid ₹500 as an advance for the previous order.\n\nKindly approve placing a replacement order by adjusting the ₹500 advance amount against the new order.\n\nRequesting your approval at the earliest to process this urgently."},{"count":1,"refundAmount":0,"reason":"Others / Customer Return Fantasy 1 Case Because  of damge at first he is ready to take replacement for this But now Customer is Requesting for refund his replacement is already approved Via Return repalcement Form"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Customer is complaining that the product label does not match the item shown in the eBay listing images. The product received is different from what was displayed, so the customer wants to return the product and request a refund."},{"count":1,"refundAmount":0,"reason":"Others / recived damge prodcut"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer denied to accept this order due to late delivery"},{"count":1,"refundAmount":0,"reason":"Others / RTO due to damage - customer want this product"},{"count":1,"refundAmount":0,"reason":"Others / 3 bottles of Soil Prime each of 1L was found leaked and the packaging boxes were partially damaged while receiving the product. Cx received all the packings in damaged boxes except 2 or 3 and no labels like HANDLE WITH CARE was written on the boxes. Cx is asking for discount in his next order for the loss that he had in this order."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer ordered 100kg ,  80kg went in 1kg and and rest 800gm went 20pcs 4kg still  missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order ... humic and finish it .. but finish it is missing in the order ...he recieve only humic"},{"count":1,"refundAmount":370,"reason":"Order & Delivery Issues / order cancel due to non service zone pincode"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / box opan krne par pata chal ki Jokar -fipronil 80%wdg 40 gm  ka pura peckt khula huaa hai"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer recieved thioxam 75% 18 bottles are missing"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX not getting any call for delivery , order got RTO, cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / cx ne 19feb ko 12040rs ka order lagaya tha jisme usne fipronil 5% sc , 500ml ka 1 case order lagaya tha but fipronil use damage gaya hai , cx replacement ke liye bol raha hai."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx ordered Cartap Hydrochloride 50% SP (6 kg in 500 g packs), but received Cartap Hydrochloride 4G (1 kg packs)  qty - 6kg ..instead... now cx wants replacement"},{"count":1,"refundAmount":0,"reason":"Others / customer did prepaid order but did not recived any call from delivery agent and order got rto customer want replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / As discussed with Shweta ma’am, the customer’s order was returned due to late delivery. Therefore, the customer is requesting a refund of ₹2600."},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Vehicle accident"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / retailer purchased 50 kg of COC 50 (250 gm packing), but the material is not dissolving properly. It is becoming hard from inside and forming stone-like lumps instead of remaining in proper powder form. The retailer says that other companies’ products come in fine powder form and dissolve completely, but this product is not working properly. Because of this issue, I have suffered a heavy loss. I request you to replace the defective material as soon as possible."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any  call for delivery , order got RTO , CX want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer was not receiving any OTP, due to which the order was marked as RTO , cx want replacement of this order"},{"count":1,"refundAmount":353,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , cx want refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx want missing product"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The delivery boy initially contacted the customer nd  asked  them to pick up the order from a location 20 kilometers away,  nd   saying the area is not serviceable. When the customer was unavailable, bt  the delivery boy made a second attempt to reach out and spoke to the customer. However,  the customer's phone as 'not reachable', which is inconsistent with the fact that the delivery boy had two successful interactions with the customer. This appears to be an incorrect remark,  nd responded to the delivery boy's calls both times. It\"s  a fake remark has been added ."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx placed chakrawarti (Thiamethoxam 12.6 % lambda cyhalothrin 9.5 % zc) 200ml x 1 , cx received only 100 x 1  , cx want replacement of missing qty"},{"count":1,"refundAmount":2340,"reason":"Others / galti se 2 order place ho gaye or 2 no order prepade hai"},{"count":1,"refundAmount":0,"reason":"Others / by mistske order"},{"count":1,"refundAmount":13333,"reason":"Wrong / Mismatched Order / Order ID KSK-164093 was placed by the customer, but due to a technical issue, the payment was made twice. As a result, two orders were created for the same payment\nOne of the orders has already been confirmed, and as per your instruction, the other"},{"count":1,"refundAmount":1425,"reason":"Order & Delivery Issues / custumer ko delivery boy ka coll and masage nhi gya custymer ko refund hona"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx say 5*3 bag damage receive  , cx want replacement"},{"count":1,"refundAmount":641,"reason":"Order & Delivery Issues / The customer received a call from the delivery team stating that the order is damaged, so the shipment has been marked as RTO. The customer is requesting a refund for this order. Kindly check"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order returning because delivery boy not provided door step delivery cx want replacement  kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / 303 buckets are damaged"},{"count":1,"refundAmount":500,"reason":"Replacement & Returns / TICKET ID : KO-12953 Please check this ticket id and adjustment 500 prepaid amount-5000"},{"count":1,"refundAmount":500,"reason":"Order & Delivery Issues / Delivery service is not available at the customer’s pincode. We checked another pincode as well, but service is not available within a 100 km radius. Earlier, this customer received an order on 2nd January, but now the service has been stopped. So please process the customer’s refund.\nBank account details\n- Poonmaram \nSBIN0031672\nA.C 61037289585"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / this order is rto delivery boy asking to cx that collect his order 20 km away cx want home delivery so his replacement"},{"count":1,"refundAmount":725,"reason":"Wrong / Mismatched Order / the customer has cancelled the order before even the product was dispacted because the wanted to order the products from KKD app now the wants the refund , please ignore the attacted video"},{"count":1,"refundAmount":90,"reason":"Order & Delivery Issues / Order placed on 9th of march Still not deliver customer want refund please initiate refund"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer bought Humic acid 1 kg x 50 kg recieved , and zinc sulphate 33 % 5 kg x 10 qyt ,\n but cx recieved only zinc sulphate 33 % 5 kg x 6 qyt ,            4 qyt missing (20 kg ) , cx want replacement kindly check and aprove"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Due to Late delivery , cx want replacement order"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / The customer received 80 bottles of Imidacloprid (40 bottles with white caps and 40 bottles with green caps). The customer has requested to return the 40 bottles with white caps. Furthermore, the customer has also requested to return Thiamethoxam 30%"},{"count":1,"refundAmount":1000,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got RTO , cx belongs to NSZ ,,,please refund this order amount to cx"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / ORDER DILIVER ONE TIME FRANCHISE IN ONE TIME ONLINE THOUGH DELIVEY........NEED TO ARRANGE RETURN"},{"count":1,"refundAmount":0,"reason":"Others / cutomer want to Cancel  this order this order and want refund"},{"count":1,"refundAmount":0,"reason":"Others / 23rd Aug Order not dispatched for 10 days. So customer wants refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer want replacement on urgent basis."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Delivery  boy did not delivered the order  after 10 time escalation i have even the call recording between the customer and the delivery boy"},{"count":1,"refundAmount":0,"reason":"Others / RTO"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer was ready to pick up the order but the delivery company did not deliver the order, the order was returned due to the delivery company"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / “The customer received one box less of zinc sulphate.”"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx order humic acid , but advisor ordered bali vikas combo , cx not accept this order , cx want only humic acid"},{"count":1,"refundAmount":1115,"reason":"Others / By Mistake two time order place"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / cx order Bacillus supp 2% AS 5 ltr x 1  the products is delivery damage. cx want replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Missing nashak"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / customer k pass ek bar call delivery wala bol ki apka product avi mai bhul gya hu kl tk tk da dunga uska bad koi call nhi gya ticket bhi raise ki hu but product rto hogya h customer ko product chachiya please arrange this delivery"},{"count":1,"refundAmount":0,"reason":"Others / Order placed on 4/11/25 \nDue to delay in dispatch customer cancelled and asking for refund \nKindly check and update"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / he has ordered anti virus and neem oil but he olny got neem oil please check it and replace it asap,"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / RTO Without Any call from Delivery, Customer want Replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer didn't recieve 3L of Doctor 505, and 2 packets of samartha, it's clearly visible in the openiong video that i have mentioned below, please check and provide approved approval for repalcement."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / CX PLACED ORDER  IN HIS ORDER HE DIDN'T RECEIVED BPH Super | Pymetrozine 50% WG QTY - 5 , CX WANTS THIS PRODUCT ..KINDLY ARRANGE REPLACEMENT ASAP .."},{"count":1,"refundAmount":0,"reason":"Others / Customer recieved spilled box with propineb material where 3 boxes are all over spilled and customer need 3 boxes in replacement"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The retailer placed an order for EMA 5 (100 gm)with a total quantity of 10 kg, but the products were received in 10 gm packing. The retailer requires the products in 100 gm packing only. Please arrange to send the correct packing."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , Delivery boy called to cx one time only that time cx out of station tha not reattepmted by delivery agent cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx order humic 5kg got 2kg only , 3kg missing product ,he want replacement"},{"count":1,"refundAmount":1844,"reason":"Order & Delivery Issues / Sorry, we do not currently service this pincode 832401 / 832404 then refund this money   total amount Original Amount : Rs. 2968 and  \n Prepaid Amt:1903   UTR No:pay_ST7ioyu7XsfxkE (Razorpay)"},{"count":1,"refundAmount":595,"reason":"Others / non serviceable Zone please initiate refund"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer should have received 5 pieces of Bhumiraja (4 kg packing), but they have received only 4 pieces."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Delivery boy not making door step delivery."},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / cx orderd humic + finish it , cx got only Katyayani Finish it 100ml x 8 , cx want replacement of missing product (humic acid )"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx placed Chakraveer (Chlorantraniliprole 18.5 % SC ) 30 ml x 2\nK-6152 , cx got damaged product (30 ml - one bottle ) , cx want replacement of damage quantity"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Smartha and The Npk 00 52 34 is missing"},{"count":1,"refundAmount":80,"reason":"Others / non servicable pincode 144411"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / BPH Super ka order tha 11 nov. ko order pahuchne wala tha but nhi mila ,11nov se 15 nov tak wait kiya but customer ko order nhi mila to cancel kar diya abhi replacement order krna hai 5 product"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I have placed order of katappa 10pcs ,which means 50kgs , but cx received only 40kgs , 2 pcs were missing.please check and reslove."},{"count":1,"refundAmount":0,"reason":"Others / Customer booked chakraveer 60 ml x 2  and 00:52:34 1 kg x 10 , but 00:52:34 missing only recieved chakraveer cx want replacement kindly check and aprove"},{"count":1,"refundAmount":150,"reason":"Order & Delivery Issues / Customer didn't get any call from delivery agent,  i escalated to arrange delivery many times still he didn't get any call , Now he is asking for refund . kindly arrange it."},{"count":1,"refundAmount":0,"reason":"Others / Order got RTO because of delay in delivery"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / product not delivered to the customer but the trakking link showing product has been received by the customer.[kindly ignore the attached video and picture]"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx non receive npk 00 00 50 1 kg  , want this product"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / \"I placed this order on the 3rd March , but due to late dispatch, the order delivery got delayed, and because of this, the customer refused to  acept the products .    IGNORE THE VIDEO"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Cx placed an order on 14/01/2026 in which he bought multiple products including 2 kg thiophanate  methyl at the rate of 770 rs/kg and when he collect and open the parcel then he found out about it that thiophante methyl is missing so kindly check and send the missing product to the customer"},{"count":1,"refundAmount":0,"reason":"Others / Cx recieved wrong MRP Product he want replacement"},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Catalyser \nEma5\nAttack cs\nDocter FS\nAzozole"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / Customer received mismatch product now he want only refund please initiate refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / late dispatch"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-181/36981 is order id me coustomer ko fipronil5% 2 litter and 0:52:34 2 kg missing product hai and 3 litter catalyzer ki bottel likkage ho rhi hai or coustomer ko unka replacement order bhi nhi gya new order ke sath. please ignore the image"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Mix micro  - wrong material received"},{"count":1,"refundAmount":0,"reason":"i  placed this  ORD/K0-220/40837 order on 09/04/2026. but for delivery cx didn't received any call from agent that is why order got RTO kindly resolve  the issue, he paid 300 rs as advance so cx wants replacement."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The product was completely leaked and damaged during transit. Due to this, the delivery executive was unable to complete the delivery, and told will marke as RTO , i have attached vedio please aprove replacement"},{"count":1,"refundAmount":0,"reason":"Others / Anti virus 250 ml x 3 pack damaged recieved cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-181/35756 order ID me coustomer ne chakravarti ka 1 litter ka order kiya tha but coustomer ko 100ml ki 1 packing gyi hai please cheak and solve this problem. and ignore this image"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Ticket ID: KO-13497\nThe delivery boy did not go to deliver this order to the customer, and the order has been returned without any delivery attempt.\n\nPlease check this issue  and resolve \n\nCustomer prepaid amount-1000/-"},{"count":1,"refundAmount":0,"reason":"Others / recive damage product"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The delivery agent called the customer and asked for the OTP, saying that he would deliver the parcel the next day. However, the next day the delivery agent did not receive the calls and marked the order as RTO without attempting the delivery."},{"count":1,"refundAmount":0,"reason":"Others / order has not been dispatched, and they no longer wish to receive it.\nPlease proceed with the refund of the order amount"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx order 4 kg  bhumiraja bag but he receive wrong product - he receive 1 ltr k-ortho and 1 ltr Triacontanol ,cx want bhumiraja 4 kg bag"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I have placed order of 1Lt bottle of bloom booster but cx received 100ml packaging , please look once and clear this"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order replacement"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / cx order 20 kg humic but got only 19 kg , 1kg one packet is missing, cx want replacement of 1kg humic"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / delivery side call gya oder RTO HO GYA"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / cx ne payment kiya tha but humic kki avaliability nhi hone ki vajah se order nhi laga ab cx ko refund chahiye"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / CX not getting any call for delivery , order got RTO , CX want  replacement of this order"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Customer booked Humic acid 800 gm x 2 and chakraveer 150 ml x1 but he recieved only Humic acid and chakraveer missing 150 ml x 1 ,cx want replacement kindly check"},{"count":1,"refundAmount":0,"reason":"Payment Issues / test"},{"count":1,"refundAmount":5016,"reason":"Order & Delivery Issues / The customer placed the order on 22nd February and it was confirmed from the outbound side on 23rd February. However, it has still not been dispatched as of 27th February (5 days delay). Due to this delay, the customer has cancelled the order"},{"count":1,"refundAmount":3367,"reason":"Order & Delivery Issues /  order got rto due to not serviceable zone (west bangal pin)   please refund provide cx. ignor products opening vedio link"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Customer has received 6 packets damaged in the order. The opening video and images have been uploaded for reference. The customer is ready to manage this issue with a discount. This is also his second order; in the first order he had received some pa"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / carbendazim 250gm, 1 Pcs leass in 20pcs total received -19 pcs"},{"count":1,"refundAmount":0,"reason":"Others / Customer booked Humic acid 800 gm x 5  and Bhumiraja 4 kg x 2 , but he recieved only Bhumiraja 4 kg x2 Humic acid missing kindly check and resolve cx want replacement"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / ORD/K0-181/36208 This order is RTO IN TRANSIT stage. coustomer ko courior side se koi call nhi gya hai or reason bta rhe coustomer apne area me available nhi hai order lene ke liye coustomer ko ye order urgent me chahiye tha but return aa gya parcel.please ignore the vedio and image."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / the cx not recieved any call from delivery boy... and order will rto ... then the cx wants refund"},{"count":1,"refundAmount":0,"reason":"Others / This is the first order from this customer, and he is a shop owner.\nAs displayed on our website and also showcased in our office, CPPU is supposed to be supplied with an outer box along with the bottle. However, as clearly visible in the videos shared by the customer, the material was received without outer boxes. Additionally, the stock appears to be very old, with the bottles dirty on the outside.\n\nThe customer is extremely disappointed with the packing and has raised a valid concern about how he can display this product in his shop. Even polythene wrapping was missing in the case of CPPU.\nThe Triacontanol bottles were also received in very poor condition.if it is a farmer there is no issue with the packing, \nMy humble request is to please arrange the outer boxes at the earliest. This was only a sample order, and we can expect more business from this customer if the issue is handled properly now.\nKindly treat this matter as urgent."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / ORD/K0-181/33002this order id Azotobacter 1 litter missing product please replace the product coustomer need this product please ignore the  image"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / wrong material received 15 Pcs of akaramak plus instead of chakrawarti"},{"count":1,"refundAmount":0,"reason":"Others / nearby expiry product gya hei and customer ko long expiry product chaiye same products"},{"count":1,"refundAmount":1000,"reason":"Others / Order placed at low price"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / test reason"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from coruier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":1000,"reason":"Order & Delivery Issues / Customer need the products shortly, because of late order processing , he ask me to cancel the order."},{"count":1,"refundAmount":0,"reason":"Product Quality Issues / Humic ka 200 kg ka order hai 6 kg kam hai  humic  customer ko 6 kg ka order krna hai"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues /   cx not getting call for delivery , order got RTO , so cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Others / cx got very bad packaging ...the labels are peeled off and the containers are scratched ... the product has dust and dirt stick on the surface ... products looks old and unwanted"},{"count":1,"refundAmount":0,"reason":"Others / The customer ordered Katyayani Chakraveer (Chlorantraniliprole 18.5% SC), 60 ml × 2, but the order was received in damaged condition. Therefore, the customer is requesting a replacement"},{"count":1,"refundAmount":0,"reason":"Others / Katyayani Potassium Nitrate 310gm x 1 OF 5pc damaged and CARTAZEN 10 | Cartap Hydrochloride 50% + Buprofenzin 10% WP 1 kg x 1 boxes got damaged totally so customer want replacement"},{"count":1,"refundAmount":962,"reason":"Payment Issues / PLEASE REFUND  NON- serives  ZONE ORDER"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / This order was placed on th 22 march but has not been delivered. It has been marked as RTO from the courier side. The customer waited a long time, but the order was not delivered. The customer has already paid ₹500 in advance, so kindly provide a replacement for the same amount."},{"count":1,"refundAmount":0,"reason":"Others / cx has received leakage bottles of doctor505 because of which his mrp got erased ... cx is conivinced for label ... we need to send him label for 20 bottles"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / customer ko koe call nhi gya hai or na hi customer ne otp ddiya hai customer ko order chhahiye tha"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / no call from courier side , order got rto , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Others / The cx wants to cancel the order because it has not been dispatched yet"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / cx is not getting any call for delivery , order got rto , cx want replacement of this order"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / CX ordered for his friend too , and in one bag went the correct material and in another Wrong product recieved  , Fantastic , Without knowing cx have used little of it"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer didn't get call from delivery side order got RTO customer need refund of this order"},{"count":1,"refundAmount":0,"reason":"Others / Cx placed an order on 24/11/2025 including three products in those three products one product which was chlororpyriphos 20% EC was completely damaged , when farmer received the parcel merely 50 to 100 ml material was remaining inside the bottle and he also did not found any invoice inside the box so i am attaching the invoice which was given to him at the time he placed the order"},{"count":1,"refundAmount":801,"reason":"Others / non service zone , cx want refund"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO , No call from courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Payment Issues / The order was dispatched for delivery before the customer’s payment was updated, and the customer has already received the material. The ₹5,000 amount that was not updated should be carried forward and adjusted as partial payment in the next order. Please check and update accordingly. (please ignore the video and photo)"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / I placed the replacement order , but due to late dispatch cx cancelled this order , he want refund he bought from local market , Katyayani Phosphate Solubilizing Bacteria 10 Liter missing , kindly aprove"},{"count":1,"refundAmount":2460,"reason":"Others / The material was ordered for government supply, but it got damaged during courier delivery and had to be returned. The customer placed another order on the same day on an urgent basis.\n\nIn the second order as well, 3 liters were found damaged/leaked. The customer wants the return to be arranged and the amount settled before April."},{"count":1,"refundAmount":0,"reason":"Others / Customer received products in a damaged condition and also there is less quantity in 15pc so customer wants to replacement kindly check through the given attachments"},{"count":1,"refundAmount":1881,"reason":"Order & Delivery Issues / Delivary sarvice not available in panjab, real order id is ORD/K0-123/35630"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Customer is saying that he did not receive any call or message, it is not showing in tracking after 100 km, yes, he wants cx the product back"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / product received in wrong packing"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The retailer ordered Doctor 505 (250 ml) – total 10 liters.\nHowever, instead of this product, Thiamethoxam 30% FS (250 ml) was received, which is the wrong product.\nTherefore, the retailer is requesting a replacement of the correct product within 7 days."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is prepaid order got RTO no call from corueir side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Chakraveer was missing"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / joker product is missing"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Instead of 13-40-13, the customer received 8 bags of 13-0-45 Out of these 6 bags were extra,as the customer was supposed to receive 13-40-13"},{"count":1,"refundAmount":0,"reason":"Others / The delivery boy did not contact the customer—no call or message was made."},{"count":1,"refundAmount":0,"reason":"Others / The customer needs to deliver this product to a dealer  and is unable to do so due to a seal broken.that's why cx are asking for the product in fresh packing."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / the product is short 10 liter"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / K-5567 : Katyayani K-RAJA (MYCORRIZA) 100gm x 1, Qty*-1, Rate@-306 = 306.00 | K-6800 : Chakraveer (Chlorantraniliprole 18.5 % SC ) 150ml x 1, Qty*-1, Rate@-530 = 530.00 | K-5862 : Bloom Booster - Homobrassinolide 0.04 % 250ml x 1, Qty*-1, Rate@-635 = 635.00 | K-533: Katyayani KTM Thiophanate Methyl 70%  250gm x 1, Qty*-1, Rate@-383 = 383.00 |     Customer booked above these products but he recieved only humic acid 800 gm , 1 qyt cx want replacement kindly aprove"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / The customer placed the order on 10/02/2026, but due to a vehicle accident, the order was marked as RTO from the company’s side.\n\nNow the customer is requesting that the same order be sent again, so kindly provide a new CNF number so that the order c"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / It is partial prepaid order returning no call from the courier side cx want replacement kindly check and egnor unboxing vedio link"},{"count":1,"refundAmount":100,"reason":"Order & Delivery Issues / due to  dealy delivery cx not received the order  . and now cx want  prepaid amount back  which is  100 rupees  . so  plz look into this matter  .. * plz ignore the video"},{"count":1,"refundAmount":0,"reason":"Others / customer did not receive any call from the delivery side, yet the order was marked as RTO. Please resolve this issue.And pls ignore product vedio"},{"count":1,"refundAmount":0,"reason":"Others / ORD/K0-93/32963 ,Ma’am, the customer has cancelled this order because of the late dispatch. He had made a prepaid payment, so the refund needs to be processed.\nBANK NAME - Canara bank seoni malwa\nAccount number 6152101000206\nName sourabh raghuwanshi\nIfcc code CNRB0006152"},{"count":1,"refundAmount":1777,"reason":"Replacement & Returns / cx not getting any call from delivery boy , order got rto cx want refund"},{"count":1,"refundAmount":0,"reason":"Payment Issues / The customer had paid **₹25**, but at the time of confirmation in **Stockship**, the amount was **not fetched**, so the order was marked **RTO**.\nNow the customer wants the product."},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / The customer has received a totally wrong product. This is the second time the same issue has occurred with this customer.\n\nIn the previous order (ORD/K0-40/32837), out of 25 L of Soil Prime, 10 L was wrong material. Since the customer urgently required Soil Prime, he placed a new order for 10 L. Unfortunately, even this time the customer did not receive the correct material.\n\nDue to this repeated issue, the customer was extremely upset and scolded me badly for sending wrong products every time. He is highly disappointed with our services. many sprays got delayed \n\nKindly arrange return pickup immediately for the wrongly sent product. Also, please ensure that from the next orders onwards, each box is properly cross-checked to confirm that the correct material is packed and dispatched.\nORD/K0-40/25693 ORD/K0-40/26593 ORD/K0-40/28040 ORD/K0-40/28950-S1 ORD/K0-40/28950-S2 ORD/K0-40/30467 ORD/K0-40/33313, these are the previous orders of the cx, this product is not useful for the customer so kindly arrange return for this."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / customer is saying that 4 bottles are missing and then he is saying again and again to do legal case"},{"count":1,"refundAmount":0,"reason":"Others / The customer has received a different packaging than what is uploaded on the website; now he's not willing to accept the material"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / CX placed Katyayani EMA5 - Emamectin benzoate 5 % SG 100gm x 50 pcs but he received only 47 pcs please check video has been uploaded"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / delivery issue please ignore the image and vedio"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / order got RTO due to delivery issue customer not received any call from courier side want replacement,. ignore products opening vedio link"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / The customer received only Humic Acid 800 gm × 2, but did not receive Chakraveer 150 ml × 1. The customer is requesting a replacement."},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Delivery issue ( Delivery side marked fake reason and returned the product)"},{"count":1,"refundAmount":0,"reason":"Replacement & Returns / Product not delivered to cx and got RTO"},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Total of 13 boxes were delivered. One product, Bhannat 10 liters, is missing. There is also another issue: the customer ordered EMA-5 in 1 kg packing (15 pieces), but it was delivered in 500 gm packing (30 pieces)."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / Quantity in 10 litre 250 ml ka  the 10 peace chala gaya hai use Baki ke 250 Ml  ke 30 peace mising hai"},{"count":1,"refundAmount":0,"reason":"Order & Delivery Issues / Delivery service is not available at the customer’s address. The customer also shared a nearby pincode, but service is not available there either. Therefore, please process the refund of the payment."},{"count":1,"refundAmount":0,"reason":"Product Missing or Less Quantity / NPK Bio Consortia was missing so please check this and resolve it ASAP"},{"count":1,"refundAmount":0,"reason":"Wrong / Mismatched Order / I intended to place an order for Triple Attack and Antivirus products. However, due to an incorrect SKU number being entered, the order was mistakenly placed for Katyayani Pink Bollworm, which costs ₹42 per piece.I actually wanted to order Antivirus – 20 pieces at a rate of ₹362 per piece, with a total amount of ₹7,240. Instead, Pink Bollworm was ordered, totaling ₹840.As a result, there is a remaining balance of ₹6,400 for the farmer."}],"meta":null}